Posted 9 days ago
Description
Assistant Front Office Manager - Full Time
1 day ago Be among the first 25 applicants
Organization- Hyatt Regency Maui Resort and Spa
Summary
The Hyatt Regency Maui Resort & Spa is seeking an energetic and experienced Assistant Front Office Manager to join our team. With 810 guest rooms, we’re looking for a high-energy individual eager to learn, grow, and thrive with our Palace ‘Ohana. This salaried leadership role oversees front office staff, cash handling, staffing, guest services, and day-to-day operations. Additional responsibilities include training, scheduling, and colleague development.
Responsibilities
- Support the Front Office Department while collaborating with managers, directors, and other hotel divisions.
- Lead, coach, and motivate the Front Office team—including hourly colleagues and supervisors—to deliver exceptional guest service and ensure high colleague engagement.
- Drive performance by meeting hotel goals related to guest and colleague service scores.
- Ensure clear communication with guests, colleagues, and departments by reviewing hotel events and activities.
- Monitor staffing levels and equipment needs to support smooth operations.
- Maintain a professional, energetic, and positive presence at all times.
- Complete administrative tasks including payroll, reports, forecasts, point-of-sale procedures, inventory, and budget management.
- Conduct daily walk-throughs to ensure compliance with health and safety standards for both guests and colleagues.
Qualifications
- Full‑time management role requiring flexibility to work evenings, weekends, and holidays.
- Strong desire to anticipate and meet the needs of others in a fast‑paced environment.
- Excellent verbal and written communication skills.
- Proficiency in general computer applications.
- Creative, innovative, detail‑oriented, and organized.
- Solid background in hotel operations; previous front office leadership experience preferred.
- Demonstrated strengths in high energy, leadership, communication, training, and customer service.
- Minimum of one year previous rooms supervisory experience preferred.
- Ability to work a flexible schedule, including weekends and holidays.
Salary Range
$67,000 to $75,000.
Benefits
This role will be eligible for the following benefits, after meeting initial eligibility:
- Health, Dental, Vision
- 401K Retirement Savings Plan
- Employee Stock Purchase Plan
- Paid Time Off and 8 Observed Holidays
- Paid Family Bonding Time and Adoption Assistance
- Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
EEO Statement
Hyatt is an equal opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Seniority Level
- Mid-Senior level
Employment Type
- Full‑time
Job Function
- Other
- Hospitality
Location
- Lahaina, HI
