Membership & Office Services Manager

Reports To: Senior Director, Strategic Engagement & Growth
Location: McLean, VA (Hybrid Schedule)
Salary Range: $65,000 – $80,000

The Compressed Gas Association (CGA) is hiring a Membership & Office Services Manager to be the central point of contact for members, subscribers, and customers—while keeping daily operations running smoothly. This role blends relationship management with key administrative and technology oversight, making it perfect for someone who enjoys variety and thrives in a fast-paced environment.

What You’ll Do

• Membership & Customer Service (50%): Manage registrations, renewals, onboarding, account records, and member communications. Provide timely support for order fulfillment, access issues, and publication inquiries.
• Data Management & Reporting (15%): Maintain accurate membership records in the association management system (AMS). Monitor trends, demographics, and participation; build dashboards and KPI reports; and use insights to recommend strategies for engagement and growth.
• Technology & Vendor Management (20%): Serve as CGA’s product owner for web applications, working with developers and IT vendors to troubleshoot, test updates, and improve functionality.
• Office & Facility Operations (10%): Oversee office equipment, supplies, and communication systems while serving as the primary contact with the property manager.
• Finance Support (5%): Provide limited assistance with accounts payable and support the Controller with audits and budget preparation.

Who We’re Looking For

• Customer-focused and service-oriented
• Highly organized, detail-oriented, and adaptable
• Tech-savvy and eager to learn new systems
• Strong communicator and problem-solver
• Comfortable managing a wide range of responsibilities

Qualifications

• Bachelor’s degree preferred
• 3+ years of experience in membership management, customer service, office administration, or related roles
• Strong computer skills and ability to quickly master new software
• Proven ability to build positive professional relationships
• Ability to work in-person at CGA's McLean, Virginia office

The Membership & Office Services Manager is a vital member of CGA’s team—both the welcoming face of the organization and the steady hand behind daily operations. Join us and contribute directly to member satisfaction, operational excellence, and CGA’s mission to promote safety and innovation across the compressed gas industry.

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