Server - National Pastime (Seasonal)

Posting Date Oct 11, 2018
Job Number 18002BTO
Job Category Food and Beverage & Culinary
Location Gaylord National Resort & Convention Center, Oxon Hill, Maryland VIEW ON MAP
Brand Gaylord Hotels
Schedule Seasonal - Part-Time
Position Type Non-Management/Hourly

Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Gaylord Entertainment

Job Summary

Job Title:

Server

Department:

F&B Outlet

Company:

Gaylord Hotels

Reports To:

Asst GM Restaurant

Supervises:

N/A

Job Description Date:

10/03/06

Job Purpose: Two to three sentences describing the overall purpose of the job

Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction.

Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that doesnot represent at least 10% of the job's time. Please include supervisory responsibilities.

1.

Ensure all tables are set properly prior to guest arrival.

2.

Present menus to guests and answer questions about menu items, making recommendations upon request.

3.

Take food and beverage orders from guests. Up-sell orders by suggesting

appropriate additions to orders to maximize sales and guest satisfaction.

4.

Enter orders into computer order system. Ensure food is prepared correctly prior

to serving.

5.

Follow up with table to ensure guest satisfaction throughout meal. Serve and replenish beverages and other accessories throughout the meal.

6.

Prepare guest checks ensuring correct orders are listed and totaled. Return promptly with change and receipt having followed the propercash or credit procedures.

7.

Demonstrate product knowledge and assist in training new servers and server assistants.

8.

May transport food orders from the kitchen to the appropriate guest.

9.

Complete daily side work duties as assigned.

10.

Assist Server Assistants in clearing and resetting tables as needed.

11.

Perform other duties as assigned.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.

Education

High school diploma or equivalent preferred.

Experience

Minimum six months serving experience preferred, ideally in a high-volume full service restaurant. Good communication skills required.

Licenses/Certifications

Food Handler's card and Alcoholic Beverage Commission (ABC) Card may be required.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Question

Answer (If yes, give multiple examples)

Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?

No

Does this position have authority to commit the employer in matters that have significant financial impact?

No

Does this position have authority to waive or deviate from established policies and procedures without prior approval?

No

Does this position have authority to negotiate and bind the company on significant matters?

No

Is this position involved in planning long or short-term business objectives?

No

Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?

No

Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions orrecommendations that may occasionally be reviewed, revised or reversed?

Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.

Ability to speak and hear. Close and distance vision. Frequent walking and standing. Frequently lifts/carries up to 5 lbs. Continual use ofmanual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Additional physical and visual requirements (check all that apply)

x

Identify and distinguish colors

x

Stand for long periods of time

x

Walk extended distances

x

Lift/carry 6-25 lbs.

x

Lift/carry 26-50 lbs.

Lift/carry over 50 lbs.

x

Reach hands and arms in any direction

Kneel and/or stoop repeatedly

Other

Working Conditions: Indicate the environmental aspects of the job.

Continually works inside and in close proximity to others.

Additional working conditions (check all that apply)

x

Outdoor weather conditions

x

Extreme cold (non-weather)

x

Extreme heat (non-weather)

x

Wet or humid conditions

x

Near moving or mechanical parts

On high precarious places

x

With fumes or airborne particles

x

Near toxic or caustic chemicals

x

Near risk of electrical shock

Near loud noises

In areas of strong vibration

x

Other: Varying weekly schedule required including evenings, holidays and overtime as business dictates.

   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Company
Marriott
Posted
09/19/2018
Type
Full time
Location
National Harbor, MD, US