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Customer Service/Inside Sales Associate: Houston, TX


This particular opening is at a regional distribution center for Eastman Performance Films, a subsidiary of Eastman Chemical Company that distributes solar control window and paint protection films.  Our SunTek® brand of products are installed in Automotive, Residential and Commercial, and Safety and Security applications.  Eastman is a global advanced materials and specialty additives company that produces a broad range of products found in items people use every day. As a globally diverse company, Eastman serves customers in more than 100 countries and had 2017 revenues of approximately $9.5 billion. The company is headquartered in Kingsport, Tennessee, USA and employs approximately 14,500 people around the world.  For more information about our company, please visit www.eastman.com and www.suntekfilms.com.

 

Eastman Chemical Company is currently searching for a Customer Service/Inside Sales Associate for our SunTek Performance Films distribution center located in Houston, TX.

 

The Customer Service/Inside Sales Associate performs a wide variety of sales/clerical duties for the purpose of maintaining current customers, obtaining new customers, and increasing sales volume.

 

CORE RESPONSIBILITIES:

 

- Answer incoming calls, process orders, prepare invoices, and enter customer information updates.

- Set up and maintain customer files.

- Maintain superior product knowledge and competitor information.

- Provide customer service to current and prospective customers by answering questions and solving problems.

- Present price, credit, and terms in accordance with standard procedures.

- Cold call prospective business customers, send promotional materials, and follow up.

- Process customer warranties and returns.

 

GENERAL RESPONSIBILITIES:

- Monitor promotional pack inventory and assemble more as needed.

- Provide support to Outside Sales Representatives.

- Cross-trained in production planning to assist in physical inventory count as needed.

- Cross-trained in shipping to assist with order fulfillment.

- Adhere to safety culture.

- Complete special projects as directed by manager.

 

QUALIFICATIONS/SKILLS:

- High School Diploma/GED required; Associate’s/Bachelor’s Degree preferred.

- Experience: Associate’s/Bachelor’s degree with some customer service/sales experience; or High School Diploma with minimum of 2 years relevant, applicable customer service/sales experience.

- Strong communication skills.

- Proficient skills with Microsoft Office including Excel, Word and Outlook, as well as general computer skills.

- Experience with SAP is a plus.

- Experience with Sales Force is a plus.

- Ability to multi-task and work in a fast-paced, self-directed environment.

*** Please apply online directly at www.eastman.com/jobs ***

 

 

Eastman Chemical Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.

Diversity Statement

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

 

Company
Eastman Chemical
Posted
09/18/2018
Type
Full time
Location
Houston, TX, TX 77001, US