Co-Manager, Operations (Specialist)

Job ID: 160505
Store Name/Number: NY-Walden Galleria (0396)
Address: Walden Galleria Drive, Buffalo, NY 14225, United States (US)
Hourly/Salaried: Salaried (Exempt)
Full Time/Part Time: Full Time

Store Leadership
At Sephora, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our Leads, Specialists, Store Directors, and District Managers to manage multiple aspects of their businesses as if it was their own.

Your role at Sephora:
As an Operations Specialist, you are a salaried member of the store leadership team. You will directly manage operations consultants to ensure the store runs smoothly and efficiently. Reporting to the Store Director, you will act as their “right hand” and will oversee the store’s general maintenance, inventory management, stock room, safety standards, cleanliness, and store updates. In addition, you will:
  • Act as “Director in Charge.” You will set the tone by keeping consultants motivated and handle any client or brand issues efficiently and effectively
  • Supervise and train consultants to develop their operations knowledge and tailored career plans
  • Oversee maintenance and execution of cleaning programs, fixture/promotional marketing updates, and store inventory levels
  • Analyze operational compliance and ensure all operations budgets are met
  • Ensure the store is compliant with all safety and maintenance requirements/documents per company standards
  • Recruit, interview, and attract top talent based on store needs and hiring plans; manage additional HR-related activities as necessary
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative

We think you’d be a great for this role if you have:
  • 2-5 years’ retail management or service industry experience, preferably in an operations role (years of experience required is dependent on store volume)
  • Flexible availability to work during “peak” retail hours such as nights, overnights, weekends, and holidays
  • Demonstrated passion for leading teams, developing others, and delivering an excellent client experience to every customer entering your store
  • Excellent communication skills and retail business acumen

You’ll love working here because:
  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with
  • The product. Employees enjoy a product discount and receive free product courtesy of our brand partners, often multiple times a month (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The education. Sephora heavily invests in training for our store leaders – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals
  • The perks. Sephora offers medical benefits, competitive 401k, gift matching, and a 'perks' program that includes various discounts at participating companies (hotels, rental cars, telecommunication, gyms, etc)
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 prestige brands such as Louis Vuitton, Celine, Dior, and more

Our legal team wants you to know what’s required:
  • Ability to lift and carry up to 50 pounds and bend/stretch to stock shelves
  • Adherence to Sephora’s dress code and other policies in the Sephora Employee Handbook

Full time
Buffalo, NY 14225, US