Risk Governance Analyst-Charlotte,NC

Ever wonder what it takes for a business to process credit card payments? Interested in helping small business owners do more with their point-of-sale systems? At Bank of America Merchant Services, we’ll help you become a payments expert. We’ll show you the intricacies of payment processing, eCommerce and security solutions so that you can become a trusted partner for a variety of small businesses.

Every day, we deliver innovative solutions that help small business owners across the U.S. better serve customers, manage operations, accept digital payments and ultimately grow their businesses. Formed in 2009 by powerhouse brands Bank of America and First Data, we’ve grown to process more than 16 billion transactions at approximately 529,000 merchant locations in 2017 alone. We’re a leader with deep expertise and momentum.

Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

Advises and oversees the line of business stakeholders in developing, reviewing and seeking approval of frameworks, policies, procedures and standards to ensure that enterprise requirements are clearly articulated. The role also has oversight and coordination of governance routines for enterprise risk management such as issues management and ongoing development of committee materials related to risk and compliance governance routines. This role will also be responsible for developing a formal process to identify new policies and procedures as well as timely review of existing documentation as required by the Compliance Framework. As a member of the Enterprise Operational Risk Management Team, this role will also support programs such as RCSA, QA/QC, and aggregated risk reporting as needed. .

Essential Functions

  • Manages the governance, review and oversight of enterprise frameworks, committee charters, policies, procedures and standards.
  • Develops and maintains associated risk reports and dashboards and inventory of enterprise documentation and governance routines.
  • Supports the governance frameworks that have oversight of the global Bank of America Merchant Services enterprise.
  • Facilitate and Manage the Monthly Enterprise Policy Committee and the monthly Issues Coming Due and Past Due meeting.
  • Responsible for maintenance of the Global Document Management Function.
  • Partner with Internal Audit and other Risk teams to ensure integration of efforts and end-to-end coverage of enterprise policy
  • Support RCSA and QA/QC programs as a subject matter expert for risk governance.
  • Performs other ad hoc reporting and similar duties as required.


  • 2-5 years of risk governance and documentation experience, with an emphasis on developing and reviewing frameworks, policies, procedures and standards documents.
  • Bachelor’s degree in a related field; or combination of education & experience.
  • Broad exposure to banking industry, risk management and / or finance operations; payments industry experience a plus.


  • Superior written and oral communication.
  • Ability to work proactively with and influence business partners and management stakeholders to collectively achieve timelines and to resolve policy conflicts.
  • Keen attention to detail and precise written communication, with the ability to clearly articulate policy and process objectives as well as value delivered to process owners and the BAMS enterprise.
  • Demonstrated self-starter who is able to work independently, prioritize assignments and employ time management skills.
  • Generates respect, trust and alignment from internal cross-functional teams and maintains strong, collaborative partnerships.
  • Proven accountability for timelines and meeting deadlines.


  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook, Project and Visio.

Physical Requirements

  • Standard office environment: work typically involves close visual acuity on a computer to access view, read, prepare and analyze data and other written communications.


  • Infrequent travel may be occasionally required for training or meetings.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.




Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.