Customer Service Advisor (Bilingual-Spanish)

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. Our HR call center agents serve as the first point of contact for candidates, employees, managers, former employees, and contingent workers. If you’re ready to multitask and keep everything moving, join our team and have a starring role in helping us continue to provide daily freight solutions to our global customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

  • Receive, route, resolve, and properly close all HR inquiries
  • Create, triage and resolve customer inquiries and requests
  • Perform daily review of open case cues
  • Assist customers in understanding HR systems, processes, and procedures
  • Provide data entry support for new hire data, contingent worker information, employee personal data
  • Fulfill employment verification requests if escalated
  • Participate in system testing and identification of system and user-interface issues

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • Strong customer service skills
  • Bilingual in Spanish and English

It’d be great if you had:

  • Bachelor’s degree or equivalent work experience
  • 1 year of experience working in Contact Center or HR
  • Experience with SAP SuccessFactors or other HR systems
  • Excellent interpersonal, listening, and communication skills
  • Ability to use and navigate through multiple computer applications and databases
  • Ability to build strong cross functional relationships and interact effectively with all levels of staff and management

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

XPO Logistics
Full time
Atlanta, GA 30346, US