Posted 9 days ago
Description
Belmont Recruitment are currently looking for a Service Charge Analyst to join Southern Housing on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
- Accurately calculate, construct and issue all estimated and actualised service charges, ensuring full compliance with legal requirements, contracts, policies and procedures.
- Manage complex service charge cases, providing an expert, customer-focused service to residents and stakeholders.
- Resolve complex customer queries, working with internal teams to address complaints, disputes and cases of dissatisfaction.
- Support the development, implementation and embedding of new systems and processes that drive service charge transformation.
- Work proactively with service charge managers to support the integration of two legacy systems and legacy stock, helping to establish consistent, standardised practices.
- Review and maintain operational procedures to ensure full recovery of service chargeable expenditure.
- Build and maintain strong business partnering relationships with budget holders and service managers to support accurate cost allocation and effective service charge setting.
Requirements
- Previous experience of handling service charges
- Home ownership understanding
- Ability to reconcile accounts
Please apply with an up to date CV ASAP if this role would be of interest to you.
#J-18808-Ljbffr
