Posted 16 days ago
Description
Overview
Credit Controller – 5 days a week in office. Based in Hinckley.
Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Credit Controller to play a crucial role in supporting cash collection efforts for our client.
Responsibilities
- Engage with clients about their overdue accounts.
- Resolve payment and service queries, primarily via telephone.
- Own client service issues, identifying root causes and providing effective solutions.
- Navigate client databases to investigate and respond accurately.
- Deliver "Super Service" in all client interactions.
- Process debit/credit card payments.
- Collaborate with the local team to streamline client accounts and internal processes.
- Prepare comprehensive case histories when further action is required.
What You Bring / Qualifications
- Strong client service skills, focusing on rapport building and issue resolution.
- Excellent verbal and written communication abilities.
- High attention to detail with strong administration skills.
- Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
