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Sr. Manager, Operations Support

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.


  • Perform test facility management duties for the sites.
  • Define and monitor high-level project deliverables and timelines. Communicate and manage site weekly study schedule and work distribution across departments.
  • Lead and support initiatives to improve employee relations, quality, productivity, operational efficiencies, cost savings, and business alignment, reduce deviations, and deliver on schedule services.
  • Drive and facilitate improved communication between operational support teams across the organization.
  • Lead and reinforce implementation of company-wide initiatives to ensure global process adoption, global harmonization, cross-site efficiencies, and seamless client service excellence.
  • Coach and empower managers to drive operational efficiency.
  • Communicate client requirements and guide troubleshooting efforts for issue resolution.
  • Present site capabilities to clients and partner with client services on new study proposals.
  • Define and monitor high-level project deliverables and timelines for support functions.
  • Manage and oversee scheduling and operational support functions to achieve goals. Provide strategic advice to and oversee resource management to ensure optimal scheduling.
  • Partner with site leadership and management to develop short- and long-term operating objectives, organizational structure, and staff requirements.
  • Maintain operational milestones to ensure accurate backlog and forecast. Assist in preparation of financial reviews. Develop plans for backup and succession of personnel.
  • Monitor and report site KPIs as required, including timeliness for reporting. Utilize site performance data to identify and implement process improvements.
  • Assist in the development and recommendation of departmental budget and authorize expenditures.
  • Assist management with revenue forecasting based on current study schedule.
  • Oversee activities of assigned group(s) to ensure optimum performance of the group/function.
  • Responsible for personnel management activities such as: personnel actions (hiring, promotions, transfers, etc.), training and development, providing regular direction and feedback on performance, disciplinary actions and preparing and delivering annual performance and salary reviews.
  • Review and develop Standard Operating Procedures. Participate in client or regulatory inspections

Short Description

Responsible for providing high-level coordination of operational support functions (receiving and shipping [RCS], archives, scheduling, and report coordination) across PAI sites to ensure operational productivity and efficiency and resolve related scientific and operational issues. Work with site leadership and management to monitor and report on financial performance including revenue forecasts, and develop business strategies. Lead initiatives to improve productivity and quality, reduce deviations and costs, increase efficiencies, and deliver on schedule. Also, responsible for providing direction, guidance, and oversight to operations, operational support, and scientific staff outside direct area of supervision to ensure operational effectiveness and business alignment. Align and improve efficiencies of process from lead/proposal stage through study scheduling, receipt of materials, initiation of work, reporting, QC and QA.

About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.


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Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet