SPECIALIST, PAYROLL I

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Group, the world’s leading contract foodservice and support service company and #2 rated employer by the Charlotte Observer, has a Great Opportunity for career development and growth as a Payroll Specialist 1. 

  • Answer incoming calls during high call volume times, according to established procedures and performance standards.
  • Create work orders, utilizing the most appropriate CTI while accurately and thoroughly capturing structured data for each issue in order to provide audit trails and statistical analysis.
  • Ability to identify inefficiencies to the existing processes within Operations and document current processes.
  • Ability to understand questions/issues presented by the field managers in order to take full ownership of the resolution.
  • Make recommendations of process changes; provide documentation and testing to implement process changes and provide training for the team.
  • Provide knowledgeable support for all payroll applications (including SAP, MyCPM, MySTAFF, MyRequests and other applications) and based on interactions within those applications, make recommendations for future improvements/enhancements.
  • Process and respond to emails according to standard procedures.
  • Process off-cycle checks according to standard procedures.
  • Complete necessary corrections listed on internal data audits.
  • Perform other team-specific tasks as assigned.
  • Provide customer service leadership on projects involving multiple teams within the department.
  • Recognize issues or trending work orders; raise questions about the impact to others and or other applications while providing some troubleshooting and resolutions suggestions.

Qualifications:

  • Bachelor’s degree preferred
  • Compass Payroll ops Customer Service Payroll Specialist II or 2 years previous customer service call center experience
  • Previous experience working with clients in a fast paced, complex, deadline oriented service environment
  • Effective oral and written communication skills
  • Ability to understand and suggest resolution to issues
  • Payroll processing knowledge preferred
  • SAP experience preferred

Apply to Compass Group today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  188492

Compass Corporate 

JEFFERY F LANDIS 

SALARIED NON-EXEMPT