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Stakeholder Engagement Lead

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion.  As of year-end 2016, New York Life’s surplus was $23.336 billion**.  New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.


New York Life’s Technology Department is seeking a Stakeholder Engagement Lead to serve our Identity and Access Management (IAM) Program.


This individual will be responsible for developing and deploying a strategy to manage stakeholder engagement for the IAM program.  The program will build new processes to manage user access for hundreds of applications across the organization.  Workstreams include, provisioning, access certification, and privileged access management. The project portion of this program will take 3-5 years to complete. There are numerous workstreams and many impacted employees, agents, and contingent workers, which will require a well-integrated and streamlined approach to stakeholder engagement. 


This individual will create and execute strategic internal communications, change management, and training plans that will drive process adoption and achievement of program goals. The ideal candidate for this role is service oriented and strategically-minded with strong interpersonal and writing skills. 


This individual will have experience developing, implementing, and managing large scale organizational change initiatives. They will have a demonstrated ability to create a compelling vision and work with leaders to realize the promise of the program. This individual will have the cultural sensitively and track record of working across all levels of an organization to ensure buy-in and provide guidance and instill confidence in the new processes. This individual will understand the balance of driving meaningful change while protecting key elements of "business as usual" for operational continuity.

This individual will be a creative thinker with strong people skills that can be applied to engage people and build commitment. This will include outstanding presentation and communication skills and a demonstrated ability to influence stakeholders. This individual will partner closely with Corporate Communications, Change Management, and Learning and Development.


Required qualifications

  • Undergraduate degree in related field
  • 7+ years of relevant experience (communications, marketing, change management, or training)
  • Excellent writing and editing skills
  • Strong project management skills
  • Ability to manage multiple tasks simultaneously, meet tight deadlines, and work under pressure
  • Demonstrated experience leveraging email, print, web/intranet, and social media to support strategic employee communications
  • Organizational and business savvy, with the ability to interact with and influence all levels of employees across an organization





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*Based on revenue as reported by “Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 17, 2016.  See  for methodology.

**Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company’s long-term financial strength and stability and is presented on a consolidated basis of the company.


1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.


2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.