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AVP Risk Manager Card Brand Release-Louisville,KY

Ever wonder what it takes for a business to process credit card payments? Interested in helping small business owners do more with their point-of-sale systems? At Bank of America Merchant Services, we’ll help you become a payments expert. We’ll show you the intricacies of payment processing, eCommerce and security solutions so that you can become a trusted partner for a variety of small businesses.

Every day, we deliver innovative solutions that help small business owners across the U.S. better serve customers, manage operations, accept digital payments and ultimately grow their businesses. Formed in 2009 by powerhouse brands Bank of America and First Data, we’ve grown to process more than 16 billion transactions at approximately 529,000 merchant locations in 2017 alone. We’re a leader with deep expertise and momentum.

Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.

The Risk Manager is responsible for managing the risk within BAMS as related to Visa, MasterCard, Discover, American Express and PIN Debit Networks operating rule and regulation compliance. This includes conducting assessment and analysis of each Payment Network’s technical specifications and announcements, identification of business impacts, development and delivery of educational materials, writing related internal and external communications and providing subject matter expertise to ensure internal associates and external clients have the necessary knowledge to successfully perform and operate in a compliant manner.

Essential Functions

Performs review and analysis of technical specifications and bulletin announcements as received from the Payment Networks.

  • Attends industry training workshops offered by the Payment Networks.
  • Interacts extensively with internal or external contacts to identify business impacts and risks to which the company or client is exposed and implements measures to prevent, eliminate or mitigate losses.
  • Leads major projects, programs or processes with significant business impact involving cross-functional teams that are significant in scope and impact.
  • Provides subject matter expertise and technical leadership for work teams in specialized functional or process areas.
  • Influences strategic direction, develops tactical plans and translates business strategy into work programs or processes.
  • Develops and delivers organizational and client training materials.
  • Coordinates departmental sponsored training events with our webcasting and virtual event vendors/suppliers.
  • Writes and coordinates delivery of internal and external communications.
  • Creates executive level reporting.
  • Manages highly complex issues until the point of resolution.
  • Maintains and securely stores historical departmental documentation including process maps and operating procedures.
  • Answers inquiries from internal associates and external contacts regarding many different Payment Network subject matters.
  • Works independent business-as-usual compliance initiatives as necessary


  • 5+ years of experience in the merchant payments industry specific to Payment Network compliance.
  • Direct experience and/or familiarity with the Payment Network’s bi-annual Release process.


  • Strong attention to detail and demonstrated problem solving skills.
  • Proven ability to successfully manage change across an organization through clarity of message, command of subject matter and effective delivery.
  • Experience with card brand rules outside the US, including Canada and European.
  • Ability to understand and translate complex technical writings.
  • Demonstrated leadership experience.
  • Strong communications, including oral, written and presentation skills.
  • Ability to work independently with minimal supervision toward the achievement of personal and organizational goals.
  • Exceptional ability to handle multiple tasks simultaneously, prioritize and organize competing priorities.


  • Proficient use of Microsoft Excel, Word, PowerPoint and Outlook applications.

    Physical Requirements

  • Standard office environment: work typically involves close visual acuity on a computer to access view, read, prepare and analyze data and other written communications.


  • 5%

    This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.



Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.