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Claims Administrator I

Logistics done differently.   

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. As the Claims Administrator, you will manage and administer claims on behalf of contracted carriers and technicians. You’ll also review property damage claims from Profit Center Managers, complete the investigations, and resolve the claims. If you’re looking for a growth opportunity and a better lifestyle, join us at XPO.   

Pay, benefits and more.  

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), life insurance, disability and more.  

What you’ll do on a typical day:  

  • Conduct claim investigations including recording statements, securing public records, and analyzing report findings   

  • Ensure insurance compliance of contracted carriers and technicians, in accordance with the terms of their contract 

  • Review and audit estimates received and settle claims within prescribed limits of authority   

  • Examine claim forms and other records to confirm coverage for loss or damage   

  • Issue payments or deny claim in a timely manner in accordance with policy conditions   

  • Effectively negotiate settlements with contractors, adjusters, or any insured representative   

  • Recognize and document subrogation and salvage opportunities and refer accordingly  

What you need to succeed at XPO:  

At a minimum, you’ll need:  

  • High school diploma or equivalent  

  • 1 year of claims adjusting experience 

  • Proven ability to confidently resolve issues and negotiate fair settlements 

  • Highly organized with proven ability to multitask, prioritize workloads, and meet deadlines 

  • Basic knowledge of Windows applications and Microsoft Office (Word, Excel, PowerPoint, and Project)  

  • Demonstrated strong written communication skills; excellent attention to detail and accuracy  

It’d be great if you also have:  

  • Bachelor’s degree in Risk Management  

  • Adjuster’s license 

  • 1 to 3 years of experience adjusting property claims   

  • Knowledge of contracts and transportation industry claims   

  • Strong empathetic interpersonal skills; excellent listening and communication skills with ability to build collaborative relationships inside and outside of the organization 

  • Ability to maintain strict confidentiality   

Be part of something big

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

XPO Logistics
Full time
Houston, TX 77067, US