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Sr Lead IT Engineer

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

The Century Link Cloud Support Engineering team is seeking customer focused, detail oriented engineers that enjoy solving problems, delighting customers, and have backgrounds from a variety of different fields. If you have experience managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!


Job Description

You will be surrounded by people that are smart, passionate about cloud computing and who know that the job doesn’t end when the clock reads five. We believe that world class support is critical to customer success. Creating the best customer experience is at the root of all that we do.  Your role will allow you to provide personalized service to our customer base. Every day will bring new and exciting challenges on the job while you:

  • Own and drive to satisfaction on customer issues via chat, ticketing and phone calls
  • Strong grammatical, verbal, and written communication skills
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Experience working within the software development or Internet industries
  • Leverage your day-to-day experiences to provide the voice of the customer to our internal teams
  • Execute on service restoration and critical event procedures
  • Write tutorials, how-to videos, and other technical articles for the CenturyLink Cloud customer community
  • Challenge and lead the charge to stabilize and optimize the environment
  • Drive process improvements within the team and the larger organization as a whole
  • Develop tools and automation for your team and others using modern coding platforms and techniques
  • Contribute to shared software and services used internally and publically
  • Architect and deploy distributed systems for custom or purchased software and services



Preferred Qualifications:

  • Passionate about providing high quality customer experiences and learning new technologies
  • Experience managing full application stacks from the OS up through custom applications
  • Demonstrated expertise in systems administration (Linux/Window)
  • CCNA certification or equivalent experience. Understanding of all networking layers, TCP/IPv4, v6
  • Strong understanding of routers, switches, and firewalls (JunOS a plus)
  • Demonstrated expertise in enterprise network administration and troubleshooting/analysis (DNS, IPsec VPN, BGP, Load Balancing)
  • Proven expertise in virtualization (VMWare preferred)
  • Familiarity with 1+ languages like PowerShell, Bash, JavaScript, Java, C#, Go or Python
  • Familiarity with popular stacks, frameworks and tech, like MEAN, ELK, Couchbase, SQL, Nginx, React, NUnit, Jenkins and Ansible
  • Experience developing applications with an understanding of architecture, design, test and deployment
  • Experience on an agile team using version control (GitHub, TFS), pair-programming, TDD, and code reviews
  • Open to working shifts (morning, mid-afternoon, or evening; Su-Wed, or Wed-Sa) with occasional on-call duties



Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Missouri-St Louis; US-Washington-Bellevue

Requisition #: 194631

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Bellevue, WA 98004, US