Credit Manager North America

Company / Location Information

A. O. Smith Corporation is one of the world's leading manufacturers of residential and commercial water heaters and boilers, offering a comprehensive product line featuring the best-known brands in North America, China, and India. 

The company was founded in 1874 in Milwaukee, Wisconsin where today the company is headquartered. A. O. Smith employs approximately 16,100 men and women at operations in the United States, Canada, Mexico, China, India, the United Kingdom, the Netherlands, and Turkey, which has the global reach to serve customers worldwide. We also have sales and distribution in more than 60 countries around the world. 

As a global leader A. O. Smith and its employees pride themselves on applying innovative technology and energy-efficient solutions to products marketed worldwide. The company's goal is to be a leading global water technology company, and our focus is on building this platform through new product development, global expansion, strategic acquisitions and partnerships.

Primary Function

The credit manager position is accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.  This also includes full responsibility for the Cash Application, Deductions and Collections Processes.


Fully responsible for the operations of the Credit & Collections and Cash Application departments.

Review credit applications, customer financial statements, credit reports, etc. to determine credit worthiness and extending or revoking credit lines/limits of new and existing customers across all North American Company Codes (organizations).

Investigates and analyzes credit risks, using available internet and credit agency tools and information.

Reviews and makes recommendations regarding bad debt or write-offs.

Maintains Credit records and files and generates related reports as required for financial reporting and regulatory compliance.

Communicates and works effectively with sales management & customers.

Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables. 

Enforces credit policy and assure adherence to accepted standards.

Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.

Manage customer deductions approval/write-off/collections processes and associated financial accruals.

  • Manages the contact  of customers with open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction.
  • Review and monitor AR aging report by customers.
  • Provide monthly AR analysis to Finance Business leaders
  • Supervise accounting staffs for Credit & Collections, and Cash Applications

Evaluate, implement and improve current processes in credit/collections and cash application & deductions.

Develop and publish metrics needed to identify and communicate process performance.

Support A.O. Smith Continuous Improvement/Efficiency and Cost Reduction initiatives as needed by the business.


  • 10+ years of relevant credit/collections experience in a large-company, multi-location environment with at least 3 years in a management role.
  • Bachelors Degree in Finance, Accounting, Business Management or equivalent.
  • Excellent analytical and problem solving skills.  Proven experience initiating and implementing process improvement initiatives. 
  • Ability to identify and articulate issues, propose and implement solutions based on fact-based data, and question prior decisions if the results do not materialize as previously projected.
  • Strong communication skills and ability to work effectively cross-functionally.
  • Strong interpersonal skills and a proven track record as a leader.
  • SAP, Microsoft Excel and Word proficiency required, Akritiv Collection Software experience a plus.
  • National Accounts experience.
  • Experience with U.S. and Canadian Credit and Collections Laws

We Offer

Competitive base salary, bonus plan and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.