Business Analyst Specialist - Scarborough, ON


Requisition ID: 33921

Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose:


The incumbent is responsible for working with a project team to ensure that all assigned projects are thoroughly, accurately and timely completed while at the same time providing a valuable and consistent experience for the customer. These activities may include detailed documentation of requirements for systems changes, detailed review and documentation of process work flows, instructions to users (i.e., manual updates, job aids, circulars, etc.), partnering with Development to ensure system requirements are realized, assisting with implementation, assisting with testing requirements and transition to the maintenance function. The incumbent will ensure the end to end process is fully analyzed and documented which includes all delivery channels and affected processing units. The incumbent will interact with management within service, product, development, research and review and delivery areas in the execution of projects. The incumbent also provides a high level of professional service to customers (both internal and external) consistent with ScotiaService standards and procedures.


Key Accountabilities:


1.  Ensure that requirements are clearly, accurately and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:

•   Providing contribution to design/review process;

•   Detailed Operational Requirements Document (TO BE), prototypes are documented and agreed to by business lines/delivery channels;

•   Partnership with Systems Development EDD produced using Detailed Operational Requirements Document;

•   Monitoring/reviewing design during development phase.

2.  Ensure the timely and accurate completion of projects through:

•   Production/Input to a Project Charter;

•   Production/Input to an Overall Project Plan;

•   Production of implementation strategy;

•   Procedural documents completed to support user (guidelines, job aids. etc.);

•   Participation/Presentation of proposed changes to applicable audiences;

•   Input provided to preparation and execution of testing;

•   Input provided to development of Pilot Plan or Pilot Plan developed and conducted;

•   Co-ordinate, participate and support a Pilot;

•   Create and/or provide input to a Pilot Report;

•   Assistance provided to develop implementation plan and support implementation;

•   Conducting post implementation measurement review of projects.  


3.  Develop an in-depth knowledge of the Bank's hardware, software and application, architecture and development tools and techniques and the state of the art within the industry as well as an awareness of current procedures of all areas affecting the development and operation of systems.


4.  Contribute to the effective utilization and development of staff in order to achieve IBSS operating requirements / objectives by:

•   Assisting in deploying staff through efficient scheduling and ongoing monitoring;

•   Providing guidance and direction to junior staff;

•   Providing input into performance assessments;

•   Contributing to staff planning and the recruitment of staff.


5.  Ensure that supervisor or Project Leader is kept informed of all unresolved issues, other areas of concern and any other deviations from plans through timely and well documented reporting


Functional Competencies:

This position requires the following knowledge:

  • Thorough knowledge of testing methodology;
  • Thorough knowledge of bank processes;
  • Working knowledge of the Bank's business units (including products);
  • Working knowledge of bank technology;
  • Working knowledge of Bank accounting;
  • Thorough knowledge of Bank controls; 
  • Thorough degree of writing skills;
  • Thorough degree of communication skills
  • Thorough knowledge of project planning;
  • Thorough knowledge of computer based, productivity tools


This position requires the following skills and experience:

  •  Analytical thinking, using a systematic approach to planning and problem-solving by devising plans or conducting complex analyses;
  •  Communication, choosing when and how to convey information and/or ideas concisely in ways that will be clearly understood. Listening to others. Tailoring approach to fit the person or audience. Ensuring internal/external communication channels upward and downward are open by managing internal and external communication;
  •  Customer Focused, seeking information about the real underlying needs of both internal and external customers, and taking personal responsibility for matching those needs to available or customized services. Correcting problems promptly and undefensively by anticipating underlying customer needs and adds value;
  •  Results Focus, maintaining a focus on the task at hand and the desired result Identifying opportunities for increasing the bottom-line and pushing activities and projects in that direction by achieving targeted outcomes;  Accuracy and Thoroughness, ensuring that work is completed correctly, thoroughly and is of high quality by monitoring for accuracy and thoroughness;
  • Team Focus, working effectively with others to achieve common objectives. Taking action to create and sustain highly motivated groups to achieve common objectives. Helping integrate and sustain goals, roles and responsibilities of the team the cooperating;
  •  Persuasion, influencing others to a desired outcome through building persuasive arguments based on logic and fact, coupled with the ability to anticipate and respond to the needs and concerns of others by responding effectively to objection.




A recognized under-graduate degree in business, economics, mathematics or a related discipline, along with 4 to 6 years of practical experience is required.

Location(s):  Canada : Ontario : Scarborough

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Full time
Scarborough, 08, CA