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Technical Service Training Instructor Job

TECHNICAL SERVICE TRAINING INSTRUCTOR

I.POSITION PURPOSE:
The purpose of this position is to author and deliver AGCO Corporation Technical Service Training Materials related to AGCO equipment.  To include; maintenance training; technical aspects related to engines, drivetrains, software, functionality, operational procedures, troubleshooting and other related subjects.

.These duties include:
       Personnel Responsibilities – Technical Training

  • Develop and deliver technical training in a classroom setting, online through an e-learining or Virtual Learning Environment, or occasionally on a one-on-one basis.
  • Authors and develops all service training material (Instructor Guides, Student Guides, Labs, and Lab Workbooks) related to assigned product(s). 
  • Determine training objectives.
  • Lecture class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts and texts.
  • Administer written and practical exams and write performance reports to evaluate trainees' performance.
  • Technical Training daily activities (e-mail, telephone, verbal communications).
  • Completion of assigned tasks as directed by the Technical Training Supervisor.
  • Manage the training schedules of assigned products to meet the needs of AGCO Dealers.
  • Team member with all staff members to ensure continuity in department.
  • Coordinate remote training (i.e. Facilities, Equipment, Catering, etc).
  • Design continuous enhancements to course material annually or as dictated by product upgrades.
  • Designs training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
  • Maintains safe and healthy training environment by following organization standards and legal regulations.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Maintains quality service by establishing and enforcing organization standards.
  • Evaluates training by evaluating effectiveness of training to specific job applications.
  • Maintains technical knowledge by attending educational workshops; reviewing publications.
  • Contributes to team effort by accomplishing related results as needed.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
  • Identifying training and development needs within the company’s organization through job analysis, appraisal schemes and regular consultation with business leaders.
  • Ensure all assigned equipment projects are kept within budgets.
  • Management of daily activities (e-mail, telephone, verbal communications).
  • Creation and delivery of task-related presentations as requested by the position’s management.
  • Assignment, measurement, monitoring, and constant review of team member yearly performance goals.
  • Team member performance enhancement actions required to meet yearly goals.
  • Team member coaching and training/development actions required to improve team member performance.

 

       General Responsibilities:

  • Plan, Develop, and Manage assigned equipment training schedule (calendar) to ensure: Technical training goals are met, limiting location conflicts, and optimizing the available training days to the dealer. 
  • Ensure timely integration and delivery of latest training product offerings as required by market demand and product definitions. 

 

II.MAJOR ACCOUNTABILITY (Technical Training):                                                                    KEY MEASUREMENT:

·Maintain specified high-quality training
·Pre & post training student test scores and formal Supervisor feedback
·Drive training courses attendance
·Number of participating dealerships and technicians and formal dealership feedback
·Adequate Geographic Coverage for Dealers (Corporate and Regional courses)
·Number of participating dealerships and technicians

- Monthly Reporting

·Presented every month
III.FUNCTIONAL KNOWLEDGE:
  • Principles and techniques of coaching, mentoring and performance counseling.
  • Principles and processes for providing dealer and customer services. This includes needs assessment, meeting quality standards for services, and evaluation of dealer and customer satisfaction.
  • Good communication and coordination skills enabling clear and accurate delivery of information to District Service Managers, Field Service Managers, Account Managers, Site Management, Engineering functions, 3rd parties, and functional leaders.
  • Uses a systematic approach over a limited time to gain the information needed from various sources to resolve issues and conflicts.
  • Meet the standards established by Technical Training Supervisor.
  • Maintain very high levels of technical competence in hydraulics, electronics, mechanical and pneumatic systems.
  • Looks for ways to continuously improve upon the expected results.
  • Sets extremely high personal goals for performance on the job.  Expects to be able to achieve realistic but high goals.
  • Perform training evaluations.

 

IV.BUSINESS EXPERTISE:

  • Assist and coach dealership personal to develop a highly qualified, agriculturally oriented staff that is motivated and trained so that they consistently outperform all other competitive dealerships in the trade area.
  • Continuously upgrade the skills of staff, dealer personnel and the AGCO field team by analyzing current skill levels and developing and executing appropriate training programs to continuously improve the effectiveness of all parties representing AGCO brands and products in the marketplace.
  • Thorough understanding and appreciation of dealer business operations
  • Must have excellent communication skills
  • Strong use of technology… IT awareness, Excel, Word, PowerPoint, Email, internet.

 

V.LEADERSHIP/PEOPLE MANAGEMENT:

  • Lead training classes of 10 – 23 individuals in classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
  • Will mentor and train internal and external resources

 

VI.PROBLEM SOLVING:

  • Must be capable of solving day to day issues alone and making clear and communicated decisions with little daily guidance.  Must feel comfortable in discussing, elevating and consulting with Supervisor, Technical Training if there are conflicts, issues or problems. Identify potential roadblocks in development and projects; apply mitigation technique; elevate critical risks and mitigation plans.
  • Solid understanding of where to direct others to gather data.  Comprehension on what the relevant metrics should be, and the areas of emphasis for data gathering and cleansing.
  • Ability to direct others to efficiently transform large amounts of data into useful information for training curriculum.  Keen eye to identify variations in process, and deviations from expected outcomes.
  • Provide leadership and actions to ensure dealer and customer satisfaction is maximized.
  • Promptly resolve dealer and customer concerns.
  • Communicate with dealers and their customers regularly to ensure Service Training is meeting their needs.

 

VII.NATURE OF IMPACT

  • Effective coach that teaches others by asking key questions and patient mentoring.
  • Review training plans and indentify potential risks and mitigation plans.  Strong understanding of what an acceptable level of performance is (e.g., what is the dealer and customer requirement, and metric).
  • Enhanced effectiveness in delivering projects on time and clearly defined.
  • This position is responsible for the training of all AGCO North American dealers’ service technicians.  As well as, AGCO internal employees.
  • Success of dealership’s service operations, and resulting profitability, will become increasingly dependent upon the training they will receive from this role.

 

VIII.AREA OF IMPACT:

  • All AGCO Field disciplines, with acute impact in Field Service, Parts, and Dealer’s service departments.
  • All equipment AMPIP projects, to include OK to ship.
  • AGCO Technical Support Teams.
  • Participation on NA level decisions related to the training of all North America dealers.

 

IX.INTERPERSONAL SKILLS:

  • Presents self confidently in normal business and social situations.
  • Must be able to communicate clearly with all levels of management, employees, dealers and end-users.
  • Confidence in ability and takes full responsibility for addressing issues and problems.
  • Makes decisions quickly and confidently when problems need to be addressed.
  • Likes challenging assignments and is excited by challenge.
  • Maintains a positive attitude and focus.
  • Resolves conflict. Brings conflict into the open and encourages and facilitates resolution.
  • Promptly responds to dealer and customer questions and concerns.
X.EDUCATION:
  • Degree in an Engineering, Technology, Adult Education or Agricultural Sciences discipline or equivalent experience.

 

XI.TRAINING & SPECIALIZED KNOWLEDGE REQUIRED:

  • Training operations supervisory capabilities.
  • Familiarity with AGCO business environment or similar organization.
  • Familiarity with internal and external customer population and their needs.
  • Knowledge of product design and functionality.
  • Knowledge of Adult Learning methodology.

 

XII.EXPERIENCE REQUIRED:

  • Minimum of 5 years experience in the agricultural industry (preferred).
  • Technical experience relating to diagnostics of mechanical, electrical (12 or 24 volt DC) and hydraulic systems.
  • Accomplished communication capabilities (spoken and written).
  • Dealership experience (sales, parts, or service - preferred).

 

XIII.KEY INTERFACES – INTERNAL/EXTERNAL

  • Dealership Service Technicians and Service Managers
  • Dealership Sales people and Sales Managers
  • AGCO Field Service Managers, District Service Managers
  • AGCO Marketing Managers and Specialists
  • AGCO Technical Support Teams
  • Managers within the North America Human Resources functional area
  • 3rd Party Suppliers of Training materials and/or services

 

XIV.TRAVEL REQUIRED:

  • Estimate 35% Travel

 

XV.ORGANIZATION STRUCTURE/CHART:

  • Direct Report to Supervisor, Technical Training

 

 

AGCO is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law.

 

AGCO/RSR

Benefits

AGCO offers competitive benefits including options and choices to fit your needs such as medical, dental, prescription drug, life and accident insurance, long and short term disability, matching 401k plan, employee assistance program, and discounted home and auto insurance.

 Why AGCO?

At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own.  As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of approximately 3,000 dealers and serve more than 140 countries.  While headquartered in Duluth, Georgia, AGCO has manufacturing facilities all over the world creating and distributing their full-line of products, including Challenger, Fendt, GSI, Massey Ferguson, and Valtra. Join AGCO and become part of a diverse team and grow your career in ways you never imagined. It’s time to embrace your infinite possibilities!

AGCO is an Equal Opportunity Employer.

Company
AGCO
Posted
09/14/2018
Type
Full time
Location
Hesston, KS 67062, US