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Principal Product Manager, Loyalty and CRM

Requisition Number: SS-13207
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full-time


About the Team

You will be a key member of the Digital Product Management team that is responsible for conceptualizing, designing and implementing the customer experience and marketing data innovations that drive Williams-Sonoma Inc.'s industry leading digital business. You'll be working with amazing peers, cutting edge technologies and deep resources to help push the boundaries of digital innovation. To learn more about our team, our values and our culture please check out our team site.

About the Role

This critical Principal Product Manager role will be focused on driving the evolution of WSI's industry leading marketing data capabilities with a focus on CRM and Customer Loyalty. You'll be working on projects of diverse scope and complexity, related to areas such as our loyalty program, 360-degree view of the customer, customer master data management, data science and analytics and business intelligence. The right candidate will have a strong technical and analytical foundation, many years of relevant experience with data strategies and project execution and the ability to lead a large group with stellar communication.

As a Product Management team, we focus the considerable brainpower of our brand, marketing and technology partners to provide a relevant and personalized experience to our customers. We work with great brands and solve interesting problems with technology. Are you the right person to help us deliver that vision? We're building the strongest team in retail technology. Come join us.


* Provide thought leadership and help define the product roadmap for our CRM and Loyalty programs in partnership with Technology and Marketing leaders.
* Research market and industry trends and perform competitor product analysis.
* Clearly identify and measure KPIs for our Loyalty and CRM Marketing program. Develop measurement strategies to drive ongoing optimization.
* Lead the definition, prioritization and scoping of initiatives related to CRM and Loyalty.
* Serve as a liaison between Business and Technology teams to ensure digital solutions meet expectations and provide customer and business value.
* Collaborate with Technology partners to drive execution and iterative delivery of initiatives.
* Craft business requirements and user stories and support our architecture and engineering teams through solution design, development and testing phases of delivery.
* Support cross-functional teams by answering questions, making recommendations, providing training and supporting integration testing.
* Socialize a clear view of priorities and progress against a product roadmap with business partners and senior leadership.
* Assist in constantly improving the Digital Product Management team.
* Perform other duties as required.

We believe this is an exciting opportunity, working on initiatives of significant opportunity and scale. You'll be in the middle of the action - eCommerce and Marketing is at the core of WSI's growth (52% of company sales) and will continue to fuel our success.

You will have the chance to work at the pace of a start-up with the resources of a $5 billon company. We want you to bring creative ideas to the table and work with our teams to execute them to completion.

We have an outstanding product team with a history of success and a great reputation within our company. We get to work closely with great brands and tackle interesting problems with technology. And we have a smart, experienced leadership team that wants to do it right and is open to new ideas.

Of course, we pay a competitive salary with a comprehensive benefits package. And we get an awesome discount on products from all of our brands.


We're excited about you because...

* You love working with other data geeks.
* You have 10+ years of Product Management experience in technology organizations. We're open to candidates with diverse experience, but it is important that you identify as a product person.
* You have a proven ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas with partners across the organization.
* You have deep experience in leveraging data to improve customer experiences and drive business value (especially in the data warehouse and big data environments).
* Ideally, you have experience in multi-channel retail or e-commerce (not a must).
* You have stellar communication skills and an uncanny ability to lead and influence others.
* You have a point-of-view on how technology teams should engage to iteratively and efficiently deliver value for the customer (ideally with Agile methodologies).
* You care about the quality of your work and that is evident in all that you do.
* You have a Bachelor's degree or more in Business, Marketing, Computer Science, Engineering, or a related field. An equivalent combination of related education, training and experience will be considered -- we care more about your work experience than what you did in college.

Why you will love working at Williams-Sonoma, Inc.

* We're a successful, fast-growing company with an entrepreneurial vibe
* A technologically and data-driven business
* Competitive salaries and comprehensive health benefits
* We're at the forefront of tech and retail, redefining technology for the next generation
* We're passionate about our internal and external clients and live/breathe the client experience
* We get to be creative on a daily basis
* A smart, experienced leadership team that wants to do it right and is open to new ideas
* We believe in autonomy and reward taking the initiative
* We have fun!

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier speciality retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.