Posted 17 days ago
Description
Langham Service Agent - The Langham Sydney
Australia
Job Description
About Langham Hospitality Group
A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.
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About the Role
As a Langham Service Agent at The Langham Sydney, you will be handling guest bookings, and ensuring every stay is seamless. You will connect with guests, coordinate with teams, and bring a touch of luxury to every interaction.
Responsibilities
- Ensure all Room Reservation enquiries are handled professionally, efficiently and accurately over both email and phone.
- Contribute positively to the achievement of sales & revenue budget through conversion of reservation enquiries into sales.
- Handle all incoming calls into the hotel and redirect as appropriate.
- Handle all hotel food & beverage outlet reservations.
- Process all In‑Room Dining orders from hotel guests.
Skills & Experience
Your skills and experience will include:
- Previous experience in a similar role is essential.
- Ability to demonstrate a commitment to outstanding customer service.
- Excellent communication and interpersonal skills.
- Attention to detail, flexible with working hours and reliable.
- You have availability throughout the week, public holidays and on weekends.
What We Offer
- Staff meals
- Discounts on dining and accommodation
- Complimentary nights at our overseas hotels
- Opportunities for professional development and career growth within an international luxury hotel group
- A supportive and inclusive team culture within a prestigious hotel environment.
- Complimentary meals and laundry
- Complimentary Hotel nights at LHG Hotel and Resorts each year and food & beverage discounts
- Employee Assistance Program
If you want to work in an elegant environment with an engaged team, that is committed to ‘Knowing Our Guests and Building Great Memories’, CLICK APPLY Now.
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