Enterprise Customer Success Manager

PLAYBOOK | City of Melbourne, VIC, AU

Posted a month ago

Description

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The Company:

Market Opportunity:

Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions
Managing #1 account in ANZ, top 5 in all of APAC.
Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
Serve as the primary client contact, ensuring clear communication, strong relationships, and exceptional service delivery.
Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.

About You:

Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
Executive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.

Compensation:

Melbourne, Victoria, Australia

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