Posted 22 days ago
Description
Customer Success Manager (Founding Team)
Care GP Sydney, New South Wales, Australia
Care GP aims to enable the first generation of super-intelligent healthcare clinics. Our mission is to help healthcare operators grow their business without growing their admin team. Since our launch, we have achieved 160% month-on-month usage growth and reached $55k MRR with 100% customer retention over six months. We are backed by Blackbird Ventures. We are building an audacious founding team to reinvent healthcare together.
Company Description
Care GP aims to enable the first generation of super-intelligent healthcare clinics. Our mission is to help healthcare operators grow their business without growing their admin team. Since our launch, we have achieved 160% month-on-month usage growth and reached $55k MRR with 100% customer retention over six months. We are backed by Blackbird Ventures. We are building an audacious founding team to reinvent healthcare together.
Role Description
This is a full-time, on-site role located in Sydney, NSW for a Customer Success Manager (Founding Team) at Care GP. The Customer Success Manager will be responsible for ensuring customer satisfaction, retaining customers, and building strong customer relationships. Day-to-day tasks will include proactively addressing customer needs, analyzing customer data, and working closely with healthcare operators to optimize their experience with our platform.
Qualifications
- Strong skills in Customer Satisfaction and Customer Service
- Experience in Customer Retention and Relationship Building
- Excellent Analytical Skills
- Exceptional communication and interpersonal skills
- Problem-solving and critical thinking abilities
- Experience in the healthcare industry is a plus
- Bachelor's degree in Business, Healthcare Management, or related field
Care GP is an equal opportunities employer and welcomes applications from diverse candidates.
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