Front Desk Coordinator

Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser’s progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. We don’t follow, we innovate and lead. Walser operates 25 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate. That’s because we live here, too. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time – that’s what drives us. That’s the Walser Way. Walser’s Core Values * Do The Right Thing – Nothing is worth compromising a relationship * Lead By Example – Be willing to help no matter how difficult the challenge * Display Positive Energy – A good attitude is highly contagious * Be Open Minded – The only thing that is constant is change Job Duties (Will Include but Not Be Limited To) * Calculate the customer’s bill using the dealership’s computer system * Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket * Make change accurately and issue receipts to customers * Answer phones and direct consumer to the proper department and follow up in a timely manner * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution * Operate switchboard telephone system * Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold * Assist the managers with various clerical duties as needed * Be friendly, professional, courteous and efficient when working with all customers and employees * Familiarize yourself with department structures & internal procedures for assisting customers efficiently Minimum Requirements * Experience with Microsoft Office suite is a plus * Available to work flexible hours on weeknights & weekends * Ability to communicate customers' interests needs and requests to management and sales personnel * Professional personal appearance * Clean driving record   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. The Walser Automotive Group reserves the right to revise the functions and duties of the job when necessary. I also understand that this job description does not constitute a contract or alter my status as an at-will-employee.
Company
Walser Polar Mazda
Posted
09/07/2018
Type
Full time
Categories
Administrative
Location
White Bear Lake, MN, US