Store Manager Essentially Blackcomb Retail, Full Time (Winter Season)

Term: Seasonal, Full Time (40 hours/week), Salary.


Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove



  • Reports to Retail Area Manager


Roles & Responsibilities:

  • First and foremost you must be a leader who possesses a high level of self-awareness and emotional intelligence. Exhibiting these traits is critical to successfully driving an engaged and successful team.
  • Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others
  • Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
  • Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime.
  • Drive the highest level of sales and service culture within each store with the aim of enhancing and optimizing revenue opportunities
  • Ensure the stores are aligned with Whistler Blackcomb and VRR policies and objectives.
  • Co-operate effectively with other Blackcomb base area Retail and Whistler Blackcomb leadership teams
  • Demonstrate comfort, adaptability and out-front leadership of all day to day operations and seasonal store setups and ramp-downs
  • Continue to drive revenue growth through the RDL concept store
  • Develop a robust talent development program for the store’s Assistant Manager and Supervisors, with a focus on their personal and professional development.
  • Drive excellence in all areas of store operational standards including front and back of house.
  • Develop and rollout frontline training programs to new staff during winter season ramp-up (November).


    Operational Expectations

  • Sales Training- Train staff to excel at delivering the ‘GUIDE’ experience.  This is a sales environment and add-ons and upselling are expected from all retail staff.
  • Rental Service Expectations – Develop a rental service culture that focuses on the Rental GX metrics.
  • On-going Coaching and Monitoring- Ensuring that the weekly sales planner is being used to identify training needs with sales staff and using WISH to do so. Ensuring that all staff have a monthly review of their sales and service performance and action/goals are created for growth.
  • Recognition- Sales staff are being recognized regularly on exceeding customer service and sales expectations.
  • Progressive Discipline- Ensuring that corrective actions are being recognized and habits are being changed towards the WB service expectations.
  • Communication and Reporting- Ensuring that all pertinent reports are completed and communicated to your leadership team and Area Manager in a timely manner.
  • Financial Management- Ensure that there is budget available and accountability to all BU costs and as well as responsibility for funds spent on the growth of the business. (i.e. the necessary supplies are available).
  • Physical Organization- Ensure that all BU areas and WB standard operating procedures are adhered to on a consistent basis.
  • Physical Cleanliness- Ensuring the floors, fixtures, windows, backrooms, cash offices, etc… are free from dirt, garbage and any other contaminated items that are contrary to WB retail operations.
  • Merchandise Maintenance- Ensuring that products are being maintained in the organized fashion directed by the merchandise coordinator.
  • Promotional Appearance- Ensuring that all sale signage, price adjustments and other promotional fixtures are produced in a timely manner as directed by the buyers and merchandise coordinators.
  • Loss Prevention- Ensuring that all preventive measures as mentioned in both the WB SOP manuals are adhered to on a consistent basis.
  • Risk Management – Ensuring 100% compliance in all risk management related areas, including safety, incident/accident reporting, ASTM testing on rental skis.
  • Cash Management- Ensuring that the proper protocols are being used for all aspects of the cash use as defined in the WB SOP manuals.
  • Product Management- Ensuring that the movement of products from DC to store & store to store is maintained and regularly follow-up up for inventory integrity.
  • Whistler Blackcomb Knowledge- Local knowledge and awareness of our town, the activies we have to offer here and the retail and rental products and services offered through Whistler Blackcomb is highly desirable.


       Business Unit Metrics                     Expectation

  • 100% Standards Checklist              90% or better
  • Payroll management                       Managed in line with business levels
  • Shrink Result                                  1.5% or less
  • Daily spot counts                            100% compliance
  • Over/Short                                       Less than $100
  • Employee Engagement Surveys    Within 10% of divisional average
  • Guest GX Surveys                          Goal – Top 3 in the division
  • Mystery Shop Results                     Goal – Top 3 in the division


We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (

Vail Resorts
Full time
Whistler, 02, CA