Front Desk Agent - Employee Housing - Winter Seasonal - Beaver Creek Mountain

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Position Title: Front Desk Agent / Housing Consultant

Job Profile: The Housing Consultant is responsible for all aspects of employee housing production at our Avon Employee Housing properties. 

Duties and Responsibilities:

Meet and greet residents. 

Ensure that both individual and office targets are achieved for the properties and proactively communicate both opportunities and threats to the Assistant Property Manager. 

Ensure that all email and phone inquiries are responded to quickly and effectively. 

Effectively communicate and have an in-depth understanding of the housing rental contract, community policies, online housing programs and housing policies.   

Ensure all information is correct and complete within the housing databases.  

Effectively manage resident requests and enter maintenance service requests in a timely manner. 

Ensure the proper preparation and execution of the housing rental contract and related move-in paperwork. 

Ensure the proper collection of all funds and move-in related fees. 

Provide support and assistance to all customer service efforts at the property. 

Completes other tasks as directed and assigned. 

Knowledge, Skills, and Abilities:

Ability to multitask while working in a fast-paced, dynamic environment. 

Strong attention to detail. 

Strong time management skills. 

Ability to follow written and verbal instruction and to work independently. 

Strong customer services skills. 

Experience, Education, and Certifications:

High school diploma or equivalent required 

1+ years’ customer service experience, rental properties preferred 


Computer knowledge with MS Excel, MS Word, and data entry preferred

Reporting Relationship: Assistant Property Manager 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 157079

Vail Resorts
Full time
Avon, CO 81620, US