Business Systems Analyst II

Requisition Number: TN-12890
Area of Interest: Operations
Organization: Distribution Center
Brand/Division: Tennessee
Position Type: Full-time



Serves as IT's key link with business clients, for diverse complex projects. Analyzes clients' requirements, and assesses scope and impact of clients' business needs. Identifies and documents functional requirements, workflow, information resources and distribution paths, and system specifications. Conducts workflow, process diagrams and gap analysis. Evaluates existing application products and develops recommendations. Writes specifications for conversion or interface programs. Coordinates installation and first-use of new applications. Provides client support and training in the areas of planning, marketing, training and operating of automated systems.

Essential Functions:

* Independently initiates, identifies, researches, investigates, analyzes, defines and documents client requirements to support company objectives.
* Using detailed knowledge of application features and functions assesses scope and impact of client business needs.
* Identifies all affected stakeholders for a project.
* Identifies and documents cross-functional and/or cross-divisional, functional requirements, workflow, information resources and distribution paths, and system specifications.
* Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
* Conducts workflow, process diagrams and gap analysis, and identifies overlaps and related processes.
* Designs interface and conversion needs for data and process to enhance existing systems or develop new ones.
* Analyzes and defines efficient, cost effective solutions that support client business processes and functional requirements.
* Evaluates existing application products that could address client requirements and develop recommendations where appropriate.
* Evaluates alternative operational efficiencies.
* Writes specifications for conversion or interface programs.
* Documents and refines system modifications.
* Coordinates installation and first-use of new applications.
* Resolves issues related to an application (new or current) involving, as required, team members, vendors, clients, etc. and escalates as needed.

Secondary Functions:

* May assist in development of project plans using the associated project planning tools, which include work plans, schedules, milestones, critical paths, detailed tasks, and deliverables.
* Provides status on project milestones, alerting client/project manager of any potential delays.
* Provides product expertise to client groups, delivers presentations, demonstrations and training for application systems.
* Assists with the design and implementation of training programs for clients of new and enhanced application.
* Assists in planning, developing and executing test plans.
* Maintains issue logs, tracks/follows up on problems.
* Acts as a resource in understanding how IS systems carry out business functions.
* Provides knowledge transfer and feedback as appropriate.
* Performs other duties as assigned.

Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams' single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery -- and are looking for a job with a strong opportunity for gaining new skills and for advancement -- our Supply Chain Organization is just the place for you. We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That's why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens' Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.


* Bachelor's Degree (Master's preferred) in Computer Science, MIS, Supply Chain, Logistics Management and/or equivalent work experience.
* 5 years of experience defining and implementing business process improvements in supply chain management systems.
* 1-2 full project life cycle SCS implementations and go-lives required.
* Strong skills with supply chain visibility applications such as GT Nexus, LogNet, Viewlocity, Vastera, Descartes,G-Log, etc...
* Knowledge of current best practices in Supply Chain Optimization, Transportation and Distribution.
* Ability to learn/understand functionality of multiple logistics-related systems e.g., OMS, Visibility, WMS, TMS, etc...
* Reliable business knowledge, preferably in the retail industry.
* Technical proficiency with UNIX, Oracle and Windows environments, other environments (AS/400, SQL Server, etc.) is a plus.
* Experience with BI/data analysis tools, such as; Cognos, MicroStrategy, Crystal Reports.
* Experience with Sterling DOM is a plus.
* Proficient in the use of MS Office (including Access).
* Knowledgeable on technical data analysis, functional design, modeling, system development processes, and software testing.
* Experienced with technical troubleshooting and problem solving.
* Self-starter who takes initiative and can work with minimal supervision.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Williams-Sonoma Inc.
Full time
Memphis, TN 37501, US