Sr Operations Manager

TBD

Summary of Primary Job Responsibilities
  • Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. 
  • Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. 
  • Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisor team meetings. Supervise multiple teams for one or more clients. 

Education

Four-year college degree in business management/administration or equivalent combination of education and directly related experience. 
 

Experience Target

Four or more year’s directly related experience including two or more years supervisory experience. 

 
Knowledge/Skills/Abilities

Strong leadership skills with ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

 
Pay Rate

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience.

 

TBD

Company
Sitel
Posted
09/06/2018
Type
Full time
Location
Augusta, GA 30901, US