Posted 11 days ago
Description
Overview
Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.
- Contract start 11 March 2024 to 12 months, 12 months extensions.
- Australian Citizen, Ability to obtain Baseline Clearance, Richmond VIC role.
Responsibilities
- Assess business objectives, formulating solution options, and driving stakeholder support
- Quickly connect business requirements particularly for Digital channels with the functional capabilities of the Salesforce application
- Be part of agile delivery, capturing functional requirements, converting them to Epics, User stories
- Lead (or play a key delivery role) in application solution design efforts
- Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce
- Collaborate with external government agencies where appropriate.
- Progress to holding end-to-end functional responsibilities
- Run sprint events as required
Selection Criteria
- Minimum 3 years working as a Salesforce Functional Consultant or Senior Business Analyst with experience working in the digital portal or app channel
- Business Process mapping background for B2C & B2B Service processes ideally in disability and health care sector
- Demonstrated experience facilitating workshops with senior and multidisciplinary stakeholders
- Demonstrated systems delivery experience working in multi-disciplinary teams in Agile and similar methods to co-ordinate and assure systems delivery outcomes
- Experience working with external parties on complex integrations
- Great facilitation and communication skills.
- Experience working with Salesforce Health Cloud, Service Cloud & Communities
- Demonstrated experience in ability to configure Salesforce Service, community cloud and Insurance industries (Vlocity) product as per business requirements including Proof concepts, Prototyping.
- Demonstrated experience in delivery of a complex solution and prior knowledge and experience of complex government and or government based insurance schemes
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
Required Skills
- Functional Requirements
- Accessibility
- B2C
- Government Agencies
- Facilitation
- Proof Options
- Business Process
- User Stories
- Business Analysis
- Business Requirements
- Government Workshops
- Insurance
- Design
- Business Communication
