Technical Service Supervisor

 

 

Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 

General Summary

Customer Support Supervisor for the Tempered Air Products group.   

Principal Duties & Responsibilities

  • Customer Service team member development and supervision
  • Assist and guide through the understanding of basic mechanical systems
  • Participate in field service trips when applicable
  • Exercise independent judgment on a regular basis
  • Work with internal and external contacts, using multiple communication skills and avenues

Business Unit Specific Principal Duties & Responsibilities

  • Provide general technical support for air movement, cooling and heating systems on Greenheck TAP equipment via phone and email
  • Facilitate the capture of technical customer service data, refine and develop strategies to enhance customer service experience and perceived product quality
  • Develop Strategy and implement promotion of product enhancements surrounding initial start-up and maintenance of Greenheck TAP equipment
  • Assist with the Technical Service Training Program planning, continued development of this program and develop additional channels for distribution of this information

Job Qualifications

  • Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by having two to three years of college experience.

  • Technical experience required
  • Customer service experience preferred
  • Understanding of Microsoft Office; specifically Word, Excel & Outlook
  • Basic understanding of mechanical and AC electrical systems
  • Basic understanding of electromechanical and logic based control systems
  • Basic understanding of ladder logic is preferred
  • Basic understanding of direct expansion cooling is preferred

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.


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Company
Greenheck
Posted
09/02/2018
Type
Full time
Location
Schofield, WI 54476, US