Posted 8 days ago
Description
Station Staff (Services Officer) Geelong.
We have 2 x Fixed Term Contracts till 30.6.26: 1 x Part-Time (56 hours per fortnight) & 1 x Full-Time. No experience necessary, full paid training provided, including a Certificate 3 in Rail Operations. Attractive hourly rate, plus super and free Myki.
About The Role
As a member of our station staff team, you are integral to the success of V/Line’s Customer Group. Our Station Staff are the first point of contact for our passengers. This hands-on role will see you selling Mykis, making announcements, coordinating coach activities and de-escalating situations as they arise while making sure that all V/Line passengers are provided with fantastic customer service.
You'll need to stay on the lookout for any risks or hazards around the station, ensuring that the station is neatly presented and well maintained at all times (including cleaning toilets and washing windows). You will need to work at 24/7 rotating roster and depending on scheduling and business needs, you may be required to sign on and work at various stations along the South West line within 80km of your home depot.
Key Accountabilities
- Assist with ticketing, fare checking, and luggage handling
- Ensure trains are ready for service, from cleanliness to functionality
- Work through service disruptions and emergency situations with calm professionalism
- Manage and report any equipment or facility issues
About You
A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development.
Our Ideal Candidate
- The ability to work a 24/7 rotating roster
- Strong attention to detail and problem-solving skills
- A valid driver’s license
- Completion of Year 10 or equivalent
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights
Why V/Line
In addition to free myki travel, we offer community impact, huge potential, dynamic environment, collaborative team, and flexible working. We are committed to ensuring a comfortable and accessible recruitment experience.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.
We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.
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