Application Support Officer

Overview

Join to apply for the Application Support Officer role at CSIRO.

Responsibilities

• Become a subject matter expert in key software platforms supporting CSIRO’s operations.
• Collaborate with diverse teams and stakeholders across a national organisation.
• Access ongoing professional development and opportunities to support new initiatives.
• Provide Level 1 and Level 2 support for nominated platforms in accordance with SLAs, delivering timely solutions and responses to ensure user issues are resolved efficiently.
• Become a trusted advisor by building strong relationships with business users and providing best-practice advice and training.
• Maintain high-quality support ticket records with timely updates and contribute to the knowledge base with issue histories, root causes, and solutions.
• Undertake day-to-day platform administration tasks, including user provisioning, roles setup, routine maintenance, and related tasks.
• Manage support and incidents by monitoring requests, triaging, escalating as needed, and liaising with service providers.

Requirements

• A relevant certificate, diploma, or degree in Information Technology, Computer Science, or a related field, or equivalent experience supporting enterprise software platforms or IT systems.
• Demonstrated experience in an operational support role, assisting with user support and contributing to monitoring and resolution of platform-related service issues.
• Experience supporting the administration or configuration of an enterprise software platform.
• Strong verbal and written communication skills with the ability to work with both business and technical stakeholders.
• Awareness of data privacy, security, and governance principles as they apply to enterprise platforms and information systems.
• Strong attention to detail and ownership of tasks; contribute to effective issue resolution.
• Good organisational and analytical skills with a structured approach to solving problems and delivering support outcomes.
• Ability to manage multiple tasks or service requests, meet deadlines, and adapt in a dynamic work environment.
• Demonstrated customer service mindset with clear communication to support users in resolving platform-related issues.
• Willingness to show initiative and seek out solutions with appropriate guidance and support.

Desirable

• Experience providing support for DocuSign, Donesafe, Rejig, 6Clicks, or other similar enterprise platforms.
• Experience monitoring or managing service requests in platforms such as ASM, Jira, or Jira Service Desk.
• Exposure to Azure SaaS platform administration tasks (application registrations, certificate renewals, client secret updates, authentication configuration).

Location

All CSIRO Sites in Australian major cities considered

Salary

AUD 96,811 - 109,527 plus up to 15.4% superannuation

Tenure

Indefinite

Reference

100483

To be considered you will need

• A relevant certificate, diploma, or degree in Information Technology, Computer Science, or a related field, or equivalent experience supporting enterprise software platforms or IT systems.
• Demonstrated experience working in an operational support role, assisting with user support and contributing to monitoring and resolution of platform-related service issues.
• Experience supporting the administration or configuration of an enterprise software platform.
• Strong verbal and written communication skills, with the ability to work effectively with both business and technical stakeholders.
• Awareness of data privacy, security, and governance principles as they apply to enterprise platforms and information systems.
• Strong attention to detail, with a willingness to take ownership of assigned tasks and contribute to effective issue resolution.
• Good organisational and analytical skills, with a structured approach to solving problems and delivering support outcomes.
• Ability to manage multiple tasks or service requests, meet deadlines, and adapt in a dynamic work environment.
• Demonstrated customer service mindset, with the ability to communicate clearly and support users in resolving platform-related issues.
• Willingness to show initiative and seek out solutions with appropriate guidance and support.

Eligibility

Applications for this position are open to Australian Citizens. The successful candidate will be required to obtain and maintain a security clearance at the NV1 level. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible working arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work.

Diversity and inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

How to apply

Please apply online and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications close

26 October 2025, 11:00pm AEDT

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