Customer Service Representative

 

SUMMARY

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.

 

 

KEY ACCOUNTABILITIES

  • Take customer orders either directly from customers or account managers.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders, coordinate account credits, and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

     

POSITION REQUIREMENTS

  • High school diploma or GED
  • Candidates are PREFERRED who offer the following:
    • Experience working in a manufacturing environment
    • Computer data-entry experience
    • Experience in the corrugated box industry
  • Entry level through 5 years of customer relations experience.

 

PREFERRED COMPETENCIES

  • Customer Focus                    
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Composure

 

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account.   This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

 

 

Company
International Paper
Posted
06/23/2018
Type
Full time
Location
Kansas City, MO 64130, US