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Operations Technician I

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

CenturyLink is seeking skilled and motivated technicians to perform system installation, regroom and/or maintenance activities on the CenturyLink national network. This position has the capability to elevate and transform CenturyLink’s position in the global communications marketplace.

Job Expectations:

  • The Operations Technician 1 (OT1) serves as primary technical point of contact for engineering orders.
  • The OT1 works with internal and external departments and vendors to ensure on-time delivery of service.
  • The OT1 performs network system installations and/or maintenance activities.
  • The OT1 monitors network operations and resolves routine network monitoring problems.
  • The OT1 will remotely provision layers 1 through 3 (OSI model). Services include DS0, DS1, DS-3, OC-n, and 1G through 100G LAN-PHY.

Job Description

Essential Job Functions & Responsibilities:

  • Primary function is the ability to build router configs on both customer and network circuits and perform regroom activity on both narrowband transport, switched, and data circuits.
  • Performs trouble isolation for issues with regrooms during the first 48 hours post regroom.
  • Engages other technical assistance teams to assist with install, regroom and trouble resolution activities.
  • Knowledge of BGP, EBGP, OSPF, MPLS and static routing.  As well, a basic understanding of LAN and WAN technology.
  • Knowledge of basic switch and narrowband transport topology.



Minimum Qualifications:

  • Associate degree or equivalent education and experience.
  • Min 2 yrs related experience in specific area or equivalent.
  • May require technical certification.

Preferred Job Skills:

  • Ideal candidate possesses working knowledge within Ciena 6500 , Cisco transport, Tellabs DCCS, INTAS, TEMS, Alcatel, Cisco and Juniper routers, Frame/ATM, Sonus & legacy Nortel TDM & IP trunking
  • Knowledge of TCP/IP, routing protocols, MPLS networks, VPN principles and DNS principles.
  • Understanding of basic switch and narrowband transport (DCCS and testing) topology.
  • Prefer 1+ year of technical experience on Alcatel, Juniper or Cisco routers.
  • CCNA/CCNP preferred.
  • Possess excellent customer service acumen.
  • Understand and apply standard trouble shooting techniques.
  • Demonstrate proficiency with trouble ticketing application as well as other internal tools.

Work Environment:

Hours may vary depending on the needs of the business.  This is a fast-paced, highly structured operation cente


Associates or Equivalent

Alternate Location: US-Ohio-Dublin

Requisition #: 194824

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full time
Dublin, OH 43016, US