Cluster Manager

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Talent Acquisition Specialist | Max Brenner & Cakes by Max Brenner Australia

About Max Brenner!

For over twenty years, Max Brenner has shared its chocolate and dessert creations with Australian consumers and is renowned for its own recipe.

With 21 stores for Max Brenner and a national footprint across Australia, our vision is to continue our rapid growth plan while bringing taste and experience to all our guests every single time as they explore a world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone is unique and can make their mark. Our people are our priority, and our focus is on developing talent from within. We have a new and exciting opportunity for two experienced Cluster Managers to join our team. These roles will both be based in NSW, looking after 5 stores each.

In this exciting role, your key mandate will be to provide leadership and drive, create and maintain the highest level of guest experience, through a professional team of Chocolate Cafe Managers, while assuring the profitable management of the Chocolate Cafes.

Your main accountabilities as a Cluster Manager will include, but are not limited to:

Operations:

• Oversee the daily operations of all cafes to ensure they meet or exceed established standards
• Foster a culture of exceptional customer service, ensuring customers have a memorable and enjoyable experience at all your cafes. This includes ensuring the correct team training is being implemented
• Maintain high-quality standards in food, beverage, and service across all Cafes, conducting regular audits
• Communicate and ensure successful execution of all sales promotions and new product launches timely and effectively for your area
• Oversee inventory management and supplier relationships to optimize stock levels and reduce wastage
• Carry out regular store audits and ensure continuous improvement in your area
• Report as required on all operational indexes (sales, budget, labour costs, stock, wastage, service etc.)
• Be apart of operational process and ensure successful launch of new store openings in your area
• Ensure all Max Brenner Policies & Procedures are followed and adhered to all times
• Coordinate and oversee action plans with Chocolate Cafe Managers to address any concerns or feedback received from customers and/or internal audits

People Management/Engagement:

• Recruit, lead, mentor, and motivate Managers and Team Members to achieve excellent service, productivity, and team cohesion and engagement
• Recruit, train, mentor and provide feedback to Chocolate Cafe Managers to ensure the highest levels of competency, staff engagement and performance
• Coach and support your Chocolate Café Managers with any people related issues in consultation with the HR Department
• Identify emerging talent and create succession plan, training, and talent pipeline to fill critical roles within your state in consultation with the HR Department

Profit Growth:

• Collaborate with marketing team to develop and execute marketing strategies that drive foot traffic and revenue in your area
• Work to exceed set sales targets for your area
• Drive initiatives to increase Customer Average Spend within your designated area
• Drive Upsell & Cross Sell initiatives for your area
• Manage budgets, monitor expenses, and implement cost-effective measures to maximize profitability
• Oversee café operations to ensure profitable and efficient daily operations
• Track and compare daily/weekly sales to planned schedules
• Actively seek to minimise wastage across your designated area
• Strategically manage and oversee your workforce to ensure labour costs are managed efficiently and aligned to business needs for your area
• Ensures Chocolate Cafe sales and profit plans are in-line with budgetary goals for your area

Workplace Health & Safety/Compliance:

• Ensure all venues comply with relevant regulations, including health and safety, food safety, and employment laws
• Ensure and promote safe work practices, by identifying and resolving potential safety hazards
• Document and report any near misses or Team Member accident/injuries
• Ensure all Team Members have completed the required and appropriate WH&S & Operational training with a refresher every 12 months
• Ensure the wellbeing of Team Members and adherence to all HR Policies & Procedures

About You:

• A minimum of 3 years' experience in a similar role
• Strong leadership and management skills with the ability to inspire and motivate teams
• Excellent problem-solving abilities and a results-driven mindset
• Experience with cost control
• Ability to interpret P&L’s and financial data and prepare/analyse reported data
• Proven experience in managing and leading a team including problem solving and conflict resolution
• Excellent communication skills including verbal and written
• Proven ability to optimize store efficiency and standards
• Well-developed understanding of operational management within Hospitality/food industries
• Demonstrated experience in Microsoft Office Suite
• Understanding of WHS and food safety regulations
• Current driver’s license and willing to travel to multiple Chocolate Cafes

Why Max Brenner?

• An attractive salary package on offer dependent on experience, including car allowance and phone allowance
• Australian owned company with a growing global footprint who values their Team Members
• A fun vibrant culture that celebrates success and helps each other to succeed
• Gain skills and experiences that will last a lifetime
• Employee Benefits and discounts

This is an exciting time to become a part of the Max Brenner family! If this sounds like the role for you, please submit a copy of your cover letter and resume outlining your skills and experience below.

Please note that only shortlisted candidates will be contacted.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality and Retail

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