Customer Service Manager

Assetlink Adelaide, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Manager role at AssetlinkContinue with Google Continue with GoogleAssetlink Adelaide, South Australia, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager role at AssetlinkAbout ASSETLINKEstablished in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.About ASSETLINKEstablished in 1993, Assetlink is an Australian owned facilities services provider with over 3000 people serving over 1200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution. Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.The RoleAs a Customer Service Manager, you will take ownership of a diverse portfolio of clients across South Australia and the Northern Territory, ensuring service excellence, contract compliance, and long-term client satisfaction. This is a dynamic and hands-on role that requires a strong operational focus, exceptional relationship management skills, and the ability to lead and develop large, dispersed teams.With the business experiencing ongoing growth, this role offers a unique opportunity to make a measurable impact—enhancing service delivery, strengthening client partnerships, and identifying new business opportunities. You’ll be instrumental in driving operational efficiency, team performance, and customer loyalty across the region.What You Will Be DoingMeet our contractual obligations and delight our clients by exceeding their expectationsEnsure that our high levels of cleaning standards exceed contract requirements – maintain compliance standards and quality systemsDevelop a retention strategy for each contractProvide strong leadership, coaching, mentoring and inspiration to your teamsRegular weekly reporting of key contract key metricsManage Existing Client PortfolioOversee and manage a portfolio of Retail shopping centre sites and clients / Commercial clientsAct as the key relationship holder with existing clients, contract extensions and renewalsMeet KPI’s consistently – scheduled site inspections, incident reporting, safety audits, regular client communicationEnsure that our high levels of service standards exceed contract requirements – maintain compliance standards and quality systemsGrow The BusinessIdentify suitable prospective services contracts aligned to our core valuesMeet prospective new clients to identify and understand their needs and develop strong business relationshipsHelp shape successful tender submissionsAssist in new site transitionsYou Will HaveDemonstrated experience in the Cleaning industrySignificant experience in an operations team leadership role with the ability to motivate your extended teamDemonstrated track record of managing Retail/Commercial sitesPrior experience as a Strategic Account Manager or Contract / Operations ManagerAbility to interpret, pre-empt and understand customer/client behaviour to enhance the serviceStrong financial, commercial, and contractual understandingProfessional verbal and written communication skillsAbility to multi-task, be flexible and work under pressure to meet deadlinesCan-do attitude with high energy and resilienceValid, unrestricted Drivers LicenceFull working rights in AustraliaIf you are passionate about improving service delivery, protecting our employee’s and customer’s wellbeing, joining an innovative and growing company and have a strong health and safety focus, please let us send us your CV and cover letter - click 'Apply' - we would love to hear from you.We are only able to consider candidates with full, permanent Australian work rights.Assetlink’s Diversity CommitmentAssetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA, people with disabilities, women, and other diversity groups.Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesFacilities ServicesReferrals increase your chances of interviewing at Assetlink by 2xGet notified about new Customer Service Manager jobs in Adelaide, South Australia, Australia.Adelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 years agoAdelaide, South Australia, Australia 6 months agoMile End, South Australia, Australia 5 months agoHallett Cove, South Australia, Australia 3 months agoDavoren Park, South Australia, Australia 4 months agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 33 minutes agoSenior Manager Client Experience - Growth & OperationsAdelaide, South Australia, Australia 2 weeks agoOperations Manager | Regional South AustraliaAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, AustraliaA$150,000.00-A$180,000.001 day agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoGawler, South Australia, Australia 1 week agoAscot Park, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 3 days agoExecutive General Manager, Operations & LogisticsAdelaide, South Australia, Australia 12 hours agoUnley Park, South Australia, Australia 1 week agoUrrbrae, South Australia, Australia 1 week agoBurnside, South Australia, Australia 1 week agoUNIQLO Australia Graduate Program - 2026 February IntakeAdelaide, South Australia, Australia 1 month agoModbury, South Australia, Australia 1 week agoPeterhead, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 weeks agoOaklands Park, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 1 week agoGeneral Manager Home and Community Support - Lutheran Homes GroupAdelaide, South Australia, Australia 3 weeks agoPharmacy Manager -Star Discount Chemist PoorakaAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 month agoWe’re unlocking community knowledge in a new way. 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