Posted 12 days ago
Description
Join to apply for the Workplace Concierge role at Vicinity Centres
1 week ago Be among the first 25 applicants
Join to apply for the Workplace Concierge role at Vicinity Centres
Get AI-powered advice on this job and more exclusive features.
We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role purpose
The key purpose of the Workplace Concierge role is to provide a high level of customer service within the workplace, supporting all office and centre-based team members in organising and coordinating office administration and procedures to ensure organisational effectiveness, efficiency, and safety. The Workplace Concierge plays a crucial role in delivering excellent communication, helping to bring the Vicinity brand to life. This role may involve working across both the concierge and The Oracle desk in the National Office, in collaboration with other team members, to deliver high-quality service for Vicinity employees and customers. Tasks will vary accordingly to meet objectives as required.
Key Accountabilities
Customer Service
- Provide exceptional customer service to employees and visitors, addressing inquiries and requests with professionalism and courtesy.
- Welcome all guests, team members, and visitors, providing a unique and warm reception experience.
- Log all clients, visitors, and contractors into the Visitor Management System and issue access passes in accordance with VCX Security Policy.
- Handle switchboard operations and respond to general email requests.
- Manage security access, including tenancy, car parking, and end-of-trip facilities.
- Coordinate and schedule meetings, events, and office activities, including room bookings and catering arrangements.
- Ensure the office environment remains clean and professionally presented.
- Conduct regular floor walks to check for maintenance and cleanliness issues, logging repairs as needed.
- Maintain utility bays, stationery cupboards, and team points, ensuring all areas are stocked and presentable.
- Oversee stationery supply management, including ordering and inventory control.
- Manage the mailroom, including incoming mail sorting and distribution.
- Allocate and manage lockers and storage areas efficiently.
- Provide AV support by triaging meeting room technology issues.
- Support agile office operations by coordinating dynamic office layouts, workstation allocation, and relocations.
- Conduct weekly audits to identify and resolve outstanding maintenance issues.
- Process invoices for expenses, company assets, and office-related services promptly.
- Implement and manage policies and technology across national and state offices.
- Act as Building Warden and First Aid Officer, ensuring safety and compliance. First aid training is provided as required.
- Manage relationships with service providers and building management to ensure smooth office operations.
- Oversee maintenance requests and liaise with Building Management and external contractors.
- 100% on-site requirement in order to perform role.
- Identify and execute ongoing continuous improvement.
- Welcome and assist new starters with office inductions, including setting up passwords and PINs.
- Provide triage IT support for PCs, mobile phones, Bluetooth devices, printers, and sign-on issues.
- Support workstation adjustments, including desks and chairs.
- Maintain strong working relationships with state-based workplace teams and team members in the national office.
- Workplace Service Team
- National Workplace & Travel Manager
- EA’s & Team Assists
ESSENTIAL EXPERIENCE (what you have done)
- Demonstrated experience in customer service or a similar role, showcasing ability to handle inquiries and resolve issues effectively.
- Proven track record in managing office resources and supplies, ensuring they are well-organised and maintained.
- Experience in coordinating and executing events or meetings, including managing logistics and details.
- Previous involvement in handling confidential information and maintaining discretion.
- Knowledge of office software (e.g., Microsoft Office Suite) and basic troubleshooting for office equipment.
- Understanding of office operations and administrative procedures.
- Familiarity with best practices in customer service and office management (first aid training can provided).
- Utilise organisational skills to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Communicate clearly and diplomatically with employees, clients, and vendors.
- Apply problem-solving abilities to troubleshoot and resolve issues promptly.
- Adapt to changing priorities and manage office-related challenges with flexibility and efficiency.
You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:
Respect
- We listen to and acknowledge each other's views
- We have difficult conversations with care
- We back our words with the right actions
- We do the right thing, no matter the situation
- We nurture a genuine connection with our customers
- We consider customer needs when making decisions
- We invite the right people to the table
- We balance consensus with decisive actions
- We always strive to improve
- We share our challenges and celebrate the wins
Benefits
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
- Flexible working options
- Birthday leave & purchased additional leave
- $1,000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.
Role
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email:
Phone: (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Referrals increase your chances of interviewing at Vicinity Centres by 2x
Sign in to set job alerts for “Concierge” roles.
Melbourne, Victoria, Australia 11 hours ago
Melbourne, Victoria, Australia 3 days ago
Caulfield South, Victoria, Australia 9 hours ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 15 hours ago
Client Services Administrator Port Melbourne
Port Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 month ago
Front Desk Agent | Exclusive Collection Club Med Resort
Melbourne, Victoria, Australia A$60.00-A$75,000.00 15 hours ago
Office Coordinator (a.k.a. Office & Vibe Specialist) – Part-Time, Monday to Friday
Melbourne, Victoria, Australia 16 hours ago
Concierge Supervisor – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall
Melbourne, Victoria, Australia 2 weeks ago
Richmond, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Southbank, Victoria, Australia 1 week ago
Collingwood, Victoria, Australia 1 week ago
Office Coordinator (a.k.a. Office & Vibe Specialist) – Part-Time, Monday to Friday
Burnley, Victoria, Australia 14 hours ago
Melbourne, Victoria, Australia 20 hours ago
East Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
South Yarra, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 6 days ago
Melbourne, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 weeks ago
Richmond, Victoria, Australia 2 weeks ago
Wheelers Hill, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 4 weeks ago
Hawthorn, Victoria, Australia 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
