Cloud Telephony Architect- International Call Center

Company Description

Aimlay is a global educational and writing support service platform dedicated to empowering working professionals and Experiential Learners. We offer a wide range of courses from Matriculation to PhD, partnering with renowned universities worldwide. Aimlay recognizes and validates real-world knowledge through pathways such as honorary doctorates and DBA programs. With over a decade of experience, Aimlay supports Ph.D. aspirants from admission to completion, backed by strong global university collaborations and a dedicated counseling team. Headquartered in Delhi and with counseling centers across the globe, Aimlay is committed to making quality education accessible and transformative.

Role Description

This is a full-time on-site role for a Cloud Telephony Architect for an International Call Center, located in Delhi. The Cloud Telephony Architect will be responsible for designing and implementing cloud telephony solutions, integrating them with existing infrastructure, and ensuring seamless software development. Daily tasks include solution architecture planning, infrastructure management, software development coordination, and system integration.

Responsibilities

1. Experience in setting International Call Center

2. Designing International Global Telephony

3. Engineer, spearhead, and implement solutions for complex telephony problems.

4. Collaborate with technology and business partners effectively.

5. Analyze technical problems and drive stakeholders to implement solutions.

6. Design and implement telephony-as-a-service solutions.

7. Define non-functional requirements for cloud-based telephony platforms.

8. Drive automation via Ansible and/or Terraform.

9. Establish and manage telephony service level agreements.

Interested candidates can share their resume on: or call directly on:

Regards

Surbhi Jain