Posted 24 days ago
Description
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Direct message the job poster from ANC Delivers
Talent Acquisition | Recruitment | Employer Branding | Candidate Experience | Operations
- Great opportunity to join a business with long term sustainable growth
- Work close to home at our Bella Vista office | Onsite Parking | Flexible hybrid work
- Join a company that fosters internal growth and career advancement.
Position Overview
ANC is seeking a highly skilled Operations Manager to lead our delivery experience and allocation team on a national level. In this role, you will ensure smooth execution of daily delivery operations, optimise resource allocation, and uphold the highest standards of service. This position requires a proactive leader who thrives in a fast-paced, time-sensitive environment and is truly passionate about customer centricity.
What you'll be doing
- Oversee the Allocation team responsible for optimising routes, meeting delivery deadlines/ outcomes, and relevant KPI’s
- Implement strategies to improve operational efficiency and customer satisfaction
- Lead the Delivery Experience processes and operations to identify and resolve challenges
- Manage the day to day financials including but not limited to resourcing requirements, utilisation, workforce planning
- Collaborate with cross-functional teams to improve processes and deliver exceptional customer outcomes
- Responsible for developing and improving the tools and processes for the Delivery Experience team to drive increased performance and KPI outcomes
- Ensure that the Allocation team and the Delivery Experience team are focused on and keep the customer front of mind in everything that they do
- Everyone at ANC is responsible for safety. You will work with our Delivery Professionals and operations team to ensure our robust initiatives are being executed to focus on and continue to improve Safety & Wellbeing.
What are we looking for
- Demonstrated experience (5-10 years) in a similar industry and /or an operational leadership role
- Strong analytical and problem-solving skills
- Excellent leadership and team management experience
- Familiarity with route optimisation tools and delivery management systems
- Demonstrated ability in managing and mentoring a medium sized, geographically dispersed and diverse operational team
- Demonstrated ability to build positive relationships, improve team engagement levels
- Flexible and adaptable attitude for our diverse environment
Please note that only candidates with full working rights in Australia will be considered for this role.
What you’ll get in return
- Career Growth Opportunities: With ANC’s strong focus on internal growth, there are numerous opportunities for career progression within the company.
- Hybrid Working: The ability to work both in the office and remotely, ensuring a healthy work-life balance.
- Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement.
- Work with a dedicated and exceptional team that values collaboration, problem-solving, and customer centricity.
- Paid Parental Leave: Generous paid parental leave to support you during important life moments.
- Corporate Health Insurance Discount: Access to exclusive corporate discounts on health insurance, helping you take care of your well-being.
- Employee Assistance Program: Health and wellness support through our EAP.
About ANC
ANC is an Australian owned leader in last mile delivery and direct to consumer (D2C) services, partnering with some of the largest and emerging retail and e-commerce brands in Australia.
We are customer focused and to us that means to seek out new and innovative ways to deliver on our customer promise. Innovation is in our DNA with over 100 years of resilience and growth behind us.
Ready to join a dynamic, customer-focused team?
We’re excited to read your CV and learn more about how you can contribute to each other’s success. Apply now!
Click the ANC at a glance Life Page to learn more about why you should join ANC.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management, Quality Assurance, and Strategy/Planning
- Industries: Transportation, Logistics, Supply Chain and Storage
