Posted 6 days ago
Description
Join to apply for the Customer Service Consultant role at PPG
Join to apply for the Customer Service Consultant role at PPG
Get AI-powered advice on this job and more exclusive features.
As a Customer Service Consultant, your role is vital in providing exceptional customer experiences through phone calls and emails. Your focus will be on handling incoming requests, processing orders, providing solutions, and ensuring that the needs of our customers are met with a high standard of empathy and care. This role is a permanent full-time role based in our Clayton office.
The hours of work for this position will be 9am to 5pm, Monday to Friday. The successful candidate will be required on-site five days per week for the initial training period, then moving to a hybrid model of a minimum three days on-site and 2 days working from home.
Responsibilities:
- Providing a proactive, expert, and tailored service through receiving, handling, and fulfilling customer orders and credits, guaranteeing that delivery needs are met, and all processed information is precise
- Communicate with employees from various departments within the company, such as production and warehousing
- Respond to customer questions in a timely and effective manner to ensure a great experience
- Ensuring effective communication and engagement with PPG customers by delivering precise details regarding product availability and addressing any queries related to delivery
- Ability to build and develop rapport with internal and external customers
- Understanding of Automotive and Industrial/Protective Coatings desirable
- An interest or knowledge of any of the paint/coatings industry considered an advantage
- SAP experience advantageous, but not essential
- Ability to prioritise competing enquiries and priorities
- Attention to detail
- Ability to perform under pressure & can manage time well
- Strong written and verbal communication skills
- Customer & Quality Focused
- Team Player with a Positive, Can-Do attitude
- Problem Solving Skills
Here at PPG, we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability, and colour, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every Single Day At PPG:
We partner with customers to create mutual value.
We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we manage it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity, or expression. If you need assistance to complete your application due to a disability, please email .
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About Us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every Single Day At PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email .
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Paint, Coating, and Adhesive Manufacturing
Referrals increase your chances of interviewing at PPG by 2x
Sign in to set job alerts for “Customer Service Consultant” roles.
Moorabbin, Victoria, Australia 3 days ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia A$35.00-A$36.00 1 week ago
Melbourne, Victoria, Australia 5 days ago
Customer Service Consultant - Inbound calls
Melbourne, Victoria, Australia 2 weeks ago
Moorabbin, Victoria, Australia 2 months ago
Melbourne, Victoria, Australia 5 days ago
Port Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 week ago
Dandenong, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Customer Service & Administration Manager
Melbourne, Victoria, Australia 5 days ago
Melbourne, Victoria, Australia 1 week ago
Customer Service Representative-1 year contract
Chadstone, Victoria, Australia 5 days ago
Dandenong, Victoria, Australia 1 week ago
Customer Service Representative - July 2025
Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
Telstra Retail: Casual Customer Service & Sales Consultant CHIRNSIDE
Melbourne, Victoria, Australia 1 week ago
Customer Service Representative (Fixed Term)
Mulgrave, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Manager Customer Service Lending (Melbourne)
Melbourne, Victoria, Australia 1 week ago
Glen Waverley, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 month ago
Port Melbourne, Victoria, Australia 4 days ago
Chadstone, Victoria, Australia 5 days ago
Telstra Retail: Full Time Customer Service & Sales Consultant MALVERN
Box Hill, Victoria, Australia 1 month ago
Customer Service Officer (Hub Specialist)
Docklands, Victoria, Australia 5 days ago
Narre Warren, Victoria, Australia 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
