Posted 5 days ago
Description
Customer Advisor
Branch role in Singleton & surrounding areas - read more below
- Be supported to grow your career at NAB
- Learning is a daily part of the job
- Work in a collaborative and inclusive team environment
Our people are customer obsessed; we put customers at the centre of everything we do to understand their evolving needs and challenges.
Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career, all while still having time for what matters most to you.
- We are empowered to make a positive difference for customers and communities
- Everyone is given the opportunity to learn, grow, and achieve
- You’ll be supported to manage your career, work, and life
You will become part of their financial journey from start to finish as you develop and grow into a banking professional. The Customer Advisor role is the perfect opportunity to kick start your career. To learn more about this challenging yet exciting role, please continue reading below!
In this role, you will
- Support our Singleton branch by being the first point of contact for our customers
- Work with surrounding area branches including Muswellbrook, East Maitland, Raymond Terrace, Hamilton, Newcastle, Charlestown, Glendale, & Nelson Bay when necessary
- Assist customers in identifying suitable products and services that meet their needs, ensuring a seamless, consistent, and personalized customer experience
- Help customers with account opening, unsecured lending, and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to help make banking simple, easy, and secure
- Undertake ongoing training and development to enhance your career
What you’ll bring
- A passion for delivering an exceptional customer experience with a commitment to quality and going the extra mile
- Ability to work collaboratively within a team, resilience, self-motivation, and energy to create our signature customer experience
- A keen eye for detail to ensure transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
The Hours
The working hours are 9:00 am – 4:30 pm, Monday to Thursday, and 9:00 am to 5:30 pm on Friday.
A diverse and inclusive workplace works better for everyone
We know our people make us who we are. That's why we have built a culture of equity and respect—where everyone feels valued and appreciated for being their authentic selves. Through our Employee Resource Groups (ERGs), we foster an inclusive environment where all colleagues’ backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility, please visit our careers page. To discuss adjustment requirements, contact the NAB Careers team via (please reference the job number).
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note that candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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