Care Coordinator

3 days ago Be among the first 25 applicantsCompany DescriptionWhere cutting-edge science meets heartfelt care.Genea are world leaders in Fertility treatment, with over 35 years of industry-leading success rates. We are passionately committed to providing exceptional care to every patient. Our team of over 50 specialists across Australia is dedicated to innovation, improving outcomes, and elevating standards.At our core, our people are our strength. We strive to create an inclusive, engaging, and diverse workplace. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified. We offer various benefits and value each employee's contribution.Job DescriptionWe are currently hiring a Care Coordinator on a full-time basis. This role involves managing all non-clinical aspects of patient care, personalizing support, and guiding patients through their fertility journey.Your Duties Will IncludeProviding exceptional customer serviceOnboarding new patients: booking appointments, explaining treatment timelines, ensuring a seamless first experienceServing as the main contact for patients, coordinating with departments to provide necessary informationFollowing up to ensure satisfaction, address concerns, and foster loyaltyConducting financial consultations to clarify treatment costsReferring clinical queries to appropriate departmentsMaintaining patient records in our electronic systemsQualificationsThis role suits a customer service and administration all-rounder who enjoys teamwork and helping others. Flexibility, proactivity, organization, and strong PC skills are essential. Comfort with new technologies is preferred.Additional InformationOur staff highlight the positive workplace culture and our high success rates. Working at one of Australia's leading IVF clinics is truly special.What’s in it for you?Glow: Recognition and rewards portal with discounts, recipes, fitness, and mindfulness resourcesLearning & Development: Ongoing education, conferences, and internal initiativesFamily-Friendly Workplace: 12 weeks paid parental leave, flexible work arrangements, breastfeeding rooms, and support for parentsGenea values diversity, equity, and inclusion. We welcome applications from Indigenous Australians, people with disabilities, culturally and linguistically diverse backgrounds, mature workers, and LGBTIQA+ individuals. Please contact our recruitment team at for reasonable adjustments during the application process. #J-18808-Ljbffr