Disability Services Manager (MAT Leave)

Who we are: Our name may be new, but we’re not. Collectively, we’ve been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading NDIS registered provider. We’ve combined the best of what we had to become Claro – the leading aged care and disability services provider in Australia. We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections. The Opportunity We have an exciting opportunity for a Disability Services Manager to join a supportive and inclusive team. This role will provide client services management for our clients. Critical functions include care plan management and review, client documentation management, acting as a point of contact for clients, management and improvement of the client experience through engagement of care teams and stakeholders, and oversight of funding utilisation. The Disability Services Manager will work in partnership with clients and their families to identify assessment care needs and support services required to promote enablement, dignity, independence, and choice. Please note: This is a 6 Month Maternity Leave Cover role. Key Responsibilities Engage effectively in client relationship management to ensure high-quality customer experience. Ensure effective care plan review and management. Lead and provide coaching to support workers in effective methods for delivering and exceeding client expectations. Monitor service levels, including review of funding and client/carer satisfaction. Ensure consumer support plans and assessments are completed within required timeframes. Conduct case conferences with internal and external stakeholders in conjunction with the consumer and/or their representative when needs change or review is required. Qualifications and Skills Demonstrated experience in a Community Services Coordination or Case Management role. Certificate IV in community services, or relevant discipline (Preferred). Experience supervising, supporting, and training staff. Knowledge of OHS legislation relevant to aged care and disability service sectors. Ability to work effectively as part of a multidisciplinary care team. Strong relationship-building skills with customers, case managers, and other stakeholders. High-level written and verbal communication skills. Additional Requirements NDIS Worker Screening Check. National Police Certificate. Current Driver's License. What’s in it for you Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision. Friendly team environment with a great community care spirit. Employee Assistance Program for staff and their families. How to Apply To apply, click the ‘apply’ button to be redirected to our website and commence your application. Please note: Candidates may be shortlisted and interviewed prior to the closing date. Apply today! About Claro Claro provides quality, trusted aged care support and disability services. Our NDIS registered providers cater to all levels of In-Home Care assistance. Call us on or visit our website today. #J-18808-Ljbffr