Digital Experience Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.

For 100 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.

Job Description:

Caterpillar’s Construction Industry Services Division (CISD) is hiring a Digital Experience Consultantwho will be responsible for driving value for our Construction Industry (CI) managed account customers through eCommerce solutionswith the ultimate goal of growing Cat Integrated Procurement (IP) technology sales for the division.

What You’ll Do (Essential Functions)

This position is split into two main areas of focus: data analytics and business development. As a Digital Experience Consultant, you’ll analyze sales data, use insights to define customer strategies, create execution plans, and then interface with dealers and customers to increase IP sales.

• Analyze global sales data for dealers and customers to identify where opportunity exists for Cat IP sales

• Work with internal Account Managers, Sales Representatives, Digital and Dealer capability experts to develop and execute sales plans for customers around the globe

• Manage multiple projects at a time per customer and per territory/region

• Initiate and develop good relationships with key Caterpillar division offices throughout the globe

• Develop Cat IP solutions for critical customers both at the HQ and jobsite level in order to clearly articulate the value of Cat IP

• Ensure sales activities are consistent and in compliance with Caterpillar’s policies and strategies and all applicable reporting and regulations

• Lead and participate in continuous improvement objectives for the team/department

How You’ll Be Successful (Core Skills)

• Customer Focusto display understanding of customer needs - both articulated and unarticulated, understanding of current industry trends to drive prioritized list of enhancements to our tools to deliver superior customer satisfaction through our eCommerce platforms.

• Effective Communications to deliver quality presentations directly to customers and dealers as well as initiate the integration process.

• Influencing partners within CISD as well as Cat Digital and DSDs to drive alignment on both strategic initiatives as well as efficient implementation of necessary enhancements. Further, to help customers understand the benefits that our eCommerce platforms such as Cat Integrated Procurement can bring do their daily operations.

• Relationship Management to establish and maintain healthy working relationships with customers, dealers, and internal business partners.

• Strategic Thinking to ideate eCommerce strategy and execute go-to-market plans in alignment with customer, dealer, and Caterpillar enterprise objectives.

Top Candidates Will Also Have

• Strong presentation and training skills

• Proficiency in data analysis

• Experience implementing process improvements & in project management (owning projects from start to finish)

• Self-starter and team player

• Industry experience in eCommerce, digital, marketing, sales

• eCommerce solutions/platform experience (data analysis and/or sales)

• Prior dealer facing experience

• Bachelor’s degree

What’s in it for you?

• Competitive remuneration package, including an attractive Bonus and Share options

• A strong commitment to safety and your wellbeing

• An inclusive workplace culture focused on quality, customer service and the environment

• A commitment to diversity and inclusion, equal opportunity, and equal outcome

• A commitment to ongoing personal and professional development within Caterpillar

• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.

Posting Dates:

May 8, 2025 - May 20, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

#J-18808-Ljbffr