Posted 7 days ago
Description
Job Title: Scheduler/Services Coordinator
Company: Crystal Fire Services Pty Ltd
Location: Brookvale, Northern Beaches Sydney
Do you want to ignite your career and make a real impact? At Crystal Fire Services, you'll feel the heat of excitement as you join a dynamic team that's blazing a trail in fire protection across diverse sectors. As our new Scheduler/Services Coordinator, you'll be at the heart of our operation, feeling the pulse of our fast-growing company.
Key Responsibilities:
- Scheduling and Coordination:
- Manage the schedules for Inspection & Testing teams.
- Balance multiple priorities and optimize team efficiency through effective appointment scheduling.
- Coordinate call-outs and repair tasks, managing supplementary works and time extensions.
- Align service delivery with customer expectations.
- Customer Interaction and Problem-Solving:
- Handle inbound phone calls, addressing customer inquiries and resolving/reporting issues.
- Provide excellent customer service in a professional environment.
- Email Management and Prioritization:
- Manage a shared inbox, prioritizing tasks and responding to correspondence efficiently.
- Manage high-volume communication channels.
- Teamwork and Communication:
- Collaborate with colleagues across various departments.
- Share information effectively and contribute to a positive team culture.
What We Offer:
- Growth and Development: Opportunities to expand your skills and knowledge in fire protection.
- Meaningful Impact: Your role is crucial in ensuring public safety.
- Career Advancement: Clear paths for progression into senior coordination or technical roles.
- Work-Life Balance: Full-time office role with potential for flexible working arrangements after your probation period.
- Skill Utilization: Use your organizational, communication, and problem-solving skills in a dynamic environment.
- Industry Exposure: Experience across commercial, industrial, retail, and residential sectors.
- Supportive Team: Join a collaborative team that values your contribution.
Minimum Requirements:
Local applicants only. Please send your CV to .
