Posted 6 days ago
Description
Join the leader in man cave essentials in Australia! At A Man & His Cave, we’re more than just a retailer; we’re a destination for quality and excitement. Located in St Peters, our showroom is a playground featuring best-selling products like pool tables, arcade games, and much more. We're a young, ambitious team, experiencing explosive growth—trading at 100% growth year-over-year. We foster a dynamic, entertaining environment where innovation meets tradition.
The Role
As the Customer Service Team Lead at our Sydney office, you will act as the cornerstone of our customer experience, overseeing and elevating our offshore customer service team based in the Philippines. This is a hands-on role in a lively office environment, perfect for those who thrive in energetic and fast-paced settings.
Key Responsibilities:
- Lead the daily operations of our customer service team.
- Provide guidance and support to 3-4 other customer service team members.
- Address complex customer issues and escalations with efficiency and a customer-first mindset.
- Develop training programs to boost team skills and confidence.
- Innovate and implement strategies to enhance service quality and operational efficiency.
- Collaborate with management to integrate customer service goals with business objectives.
Ideal Candidate:
- Extensive experience in customer service, with a knack for solving challenging problems.
- Proven leadership abilities with a focus on team motivation and performance.
- Strong communication skills and a capacity for strategic thinking.
- A background in mentoring teams and enhancing their professional skills.
- Eager to take on a management role and drive significant impact within a growing company.
Why Join Us?
- Be part of a young and exciting team in a unique industry.
- Work in an office filled with engaging amenities like pool tables, arcade machines, and even a functioning bar.
- Join our in-house team of 4, becoming an integral part of our vibrant and growing business.
- Enjoy office activities that go beyond the daily grind, fostering a genuine team spirit and fun environment.
- Significant opportunities for career progression in a fast-growing company.
- Competitive salary and benefits, with a culture that promotes work-life balance and team bonding.
How to Apply
Excited to be a part of our growth story? Apply now by filling out our application form. Please provide your resume and a cover letter detailing your customer service philosophy and your passion for leading a team. Here’s the link to the form: Apply Here
Let's build the ultimate customer experience together at A Man & His Cave!
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Entertainment Providers
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