Digital Adoption Platform (DAP) Consultant - Whatfix/Userpilot

Digital Adoption Platform (DAP) Consultant - Whatfix/Userpilot

We are seeking an experienced Digital Adoption Platform (DAP) Consultant with 3-5 years of expertise in implementing and optimizing Whatfix solutions. The ideal candidate will be a strategic technology professional who can bridge the gap between complex enterprise software and end-user experience.

Responsibilities

• Design and develop comprehensive digital adoption strategies using the Whatfix platform
• Conduct in-depth analysis of client technology ecosystems to identify optimal implementation opportunities
• Create interactive, contextual guidance and training content within Whatfix
• Develop and implement custom workflows, tooltips, and interactive walkthroughs for various enterprise applications
• Perform detailed user experience (UX) assessments and create data-driven recommendations for software adoption
• Configure advanced Whatfix features, including analytics, segmentation, and personalized user experiences
• Collaborate with cross-functional teams including IT, training, and business units to ensure seamless digital transformation
• Generate detailed implementation reports and performance metrics
• Provide technical support and troubleshooting for Whatfix integrations
• Train internal teams and end-users on Whatfix platform capabilities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3-5 years of experience with Whatfix Digital Adoption Platform
• Proven track record of successful Whatfix implementations across multiple enterprise software platforms
• Deep understanding of user experience (UX) design principles
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Proficiency in creating technical documentation

Technical Skills

• Expert-level knowledge of Whatfix DAP
• Experience with enterprise software platforms (Salesforce, SAP, Oracle, Workday, etc.)
• Understanding of web analytics and user behavior tracking
• Experience with learning management systems (LMS)
• Familiarity with SCORM standards
• Knowledge of change management principles

Seniority Level: Mid-Senior level

Employment Type: Contract

Job Function: Design, Art/Creative, and Information Technology

Industries: Software Development

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