Reception and Front of House Coordinator

Reception and Front of House Coordinator

Contract

Make a real impact at AFCA, where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we champion positive change. Achieving our purpose requires progressive thinking, accountability, and resilience. Our inclusive leadership values every voice, offering flexible work options, thoughtful benefits, and opportunities to deepen expertise. Flourish in a diverse, caring culture where you belong to an organisation designed to put people first.

The Reception and Front of House Coordinator manages our front of house services at AFCA's Melbourne office. Located in Melbourne's CBD, our vibrant workplace culture offers numerous organisational benefits. Reporting to the Senior Manager - Properties & Procurement, you'll join a supportive, collaborative facilities team. Whether coming from a reception or hospitality background or starting your career, this role offers rewarding challenges.

This position requires onsite work at our Melbourne office. It is part-time, three days per week, on a 12-month maximum term contract.

In this role, you will:

1. Welcome staff and visitors, supporting them with office amenities.
2. Register visitors in line with AFCA’s security and access policies.
3. Maintain boardroom and meeting room facilities.
4. Coordinate maintenance contractors per AFCA's contractor policy.
5. Organise daily office cleaning services.
6. Arrange catering and supplies for meetings and events.
7. Manage office stationery and consumables.
8. Coordinate courier services.
9. Engage with key stakeholders in a hands-on, people-first environment.

To succeed in this role, you will need:

• A positive, friendly approach aligned with AFCA's values.
• Reception, concierge, or hospitality experience is beneficial but not essential.
• Excellent interpersonal and communication skills.
• Strong attention to detail, with the ability to prioritise and meet deadlines.
• Great organisational and time management skills.

We offer:

• BOSS Best Places to Work 2024 for culture, engagement, and flexible work.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023.
• Bronze AWEI Accreditation 2024 for LGBTQ+ inclusion.
• Family Friendly Workplace accreditation.
• Hybrid working with flexible arrangements and modern offices.
• Inclusive leave options including flexible holidays, paid parental leave, gender affirmation leave, women’s health leave, and Christmas leave.
• Financial benefits such as salary packaging.
• Locations in modern Melbourne and Sydney CBD offices with a team of over 1,200 professionals.

To apply:

If you're passionate about fairness and your skills align with this role, we encourage you to apply—even if you don’t meet every criterion. Applications close Friday, 23rd May.

We welcome applications from all backgrounds, cultures, abilities, sexual orientations, and gender identities. Accessibility support during recruitment is available; please contact us at [emailprotected].

AFCA is a 2025 Circle Back Initiative Employer—we commit to responding to every applicant.

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