Software Developer - Customer Communications (EngageOne/OpenText)

Software Developer - Customer Communications (EngageOne/OpenText)

Add expected salary to your profile for insights

A great opportunity with a top 5 General Insurer in Australia

Open to candidates in Sydney, Melbourne, and Brisbane

Play a key role to enhance our customer experience and drive operational efficiency.

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s focus on diversity, inclusion, collaborative partnerships, and delivering excellent customer outcomes is central to our mission of “Using our expertise, integrity, and humanity to go further, together.”

Your Role

You will be part of the Digital Enablement Team, managing the maintenance and enhancement of digital assets such as Digital Portals, API integrations, Retail websites, and Customer Correspondence. Your primary focus will be on Customer Correspondence, specifically using the EngageOne platform. You will resolve BAU tickets, address issues, and work on template enhancements to improve the customer correspondence experience.

Your Duties & Responsibilities

1. Design, develop, and maintain EngageOne templates for Policy and Claims correspondence.
2. Collaborate with stakeholders to gather requirements and ensure templates meet business needs.
3. Conduct testing of templates to ensure correct rendering, data mapping, and formatting, passing to QA.
4. Perform system health checks and troubleshoot issues related to system performance or data integration.
5. Maintain documentation of templates, changes, and system processes, ensuring compliance with regulations and data protection standards.

About You

• Experience supporting EngageOne Designer, Server, Deliver, Vault, or similar CCM products.
• Advanced skills in managing system interdependencies and integrations.
• Knowledge of server OS and networking basics.
• Strong communication skills to translate customer needs into IT requirements.
• Problem-solving skills for diagnosing and resolving technical issues.
• Familiarity with incident, problem, and change management processes.
• Basic scripting skills in Python for automation and analysis.

Working at Hollard

At Hollard, you will join a supportive and committed team with opportunities for career growth, professional development, and various staff benefits including flexible work arrangements, leave options, and discounts. We value diversity and inclusion, actively seeking to hire people from different backgrounds, including those with disabilities, diverse ethnicities, genders, ages, and neurodiversity. Hollard promotes flexible working, including remote work and non-traditional hours. Even if you don’t meet all criteria, we encourage you to apply.

Please note, a full background check will be conducted on the successful candidate.

Please Note: We do not accept unsolicited resumes from recruitment agencies. Only direct applications will be considered.

Visit the Hollard careers page for information on how we handle your data.

#J-18808-Ljbffr