Posted 15 days ago
Description
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- Hybrid working (2 Day in Office, 3 Days WFH)
- Industry leader in Commercial Marine & Heavy Motor Insurance
- Growing Company, Career Development Opportunities
Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award-winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses.
Our core values of ‘inspire,’ ‘wholehearted,’ and ‘ownership’ guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation.
As our Claims Team Leader you are a coach, mentor and inspiring leader to your team, stickler for best practice compliance and process standards to deliver a first-class customer experience.
Reporting into the National Claims Manager you will be responsible for:
- Lead and coach team members by developing capability and learning opportunities, monitor and balance performance priorities and encourage a collaborative and engaging team environment.
- Oversee, plan, and support the day-to-day operations of the team as well as providing support to the National Claims Manager and State Manager as needed.
- Manage stakeholder relationships including sales, underwriters and brokers through the claims process, addressing concerns, escalations and resolving issues to enhance customer experience.
- Critical decision-making regarding claims settlements, approvals and denials based on policy terms, regulations, and company guidelines.
- Reporting and analysis of team performance, claims data, identify trends and make strategic decisions.
- Ensure adherence to industry regulations, legal requirements, and company policies.
- Participate in visits with customers, key stakeholders, broking partners, and clients.
- Keep up to date with industry best practices by participating in business related industry forms and working groups.
Skills & Experience:
- Experience in the insurance claims industry with in-depth knowledge of insurance policies, procedures, insurance laws and regulations are essential.
- ANZIIF qualification and/or tertiary qualification in business.
- Hands-on leadership, coaching and mentoring to drive high performance.
- Stakeholder engagement and interpersonal skills with a focus on building strategic relationships,
- Customer-focused mindset and the ability to handle customer complaints, escalations and problem solving.
- Reporting and analysis to drive team performance, identify trends and support strategic decisions.
Our people enjoy being part of an organisation that respects and values their contributions and working alongside others who pride themselves on outstanding customer service.
We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to and share in collective success. Our business is growing and we have big plans, creating exciting new career and growth opportunities.
We invite you to discover more about GT Insurance, our dedication to supporting industry growth, individual progress, and opportunities to join our team by visiting our website at gtins.com.au or connecting with us on social media to stay updated on our latest news and job openings.
At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Administrative, and ManagementIndustries
Insurance
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