Posted 19 days ago
Description
At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by creating a leading platform that helps customers make payments, fund growth, and reduce admin. Join us!
The role
At Prospa, we’re committed to creating meaningful one-to-one connections with our small business customers. From initial interest to becoming loyal customers and beyond, we ensure every communication is personalized, engaging, and impactful.
Our goal? To drive conversions, increase product adoption, and maximize customer lifetime value. We pride ourselves on delivering creative, relevant messages at the right time and through the optimal channels.
Join us and be part of a team that makes a real difference!
What you’ll be doing
- Execute a marketing calendar supporting business objectives across the customer lifecycle.
- Assist sales enablement by creating and maintaining relevant toolkits and marketing assets.
- Build and optimize customer lifecycle communications using Braze, including writing briefs for personalized multi-channel journeys (email, in-app, push, SMS).
- Collaborate with product teams to drive growth experiments along the customer journey.
- Apply a test-and-learn approach to marketing initiatives, improving team processes and communication journeys.
- Support the delivery of mandatory and service-related communications to customers.
- Advocate for the customer by contributing to marketing activity reports and analysis to uncover insights, identify pain points, and recommend optimizations.
- Support broader marketing projects and initiatives, including key priorities in our annual “Big Rocks.”
What you’ll need to succeed
- Marketing experience in a sales-aligned environment is desirable.
- Knowledge of marketing automation tools and prior experience using these tools will be highly regarded (at Prospa, we work with Braze, Salesforce, Segment).
- Experience working with fast-paced sales departments and cross-functional collaboration environments.
- Strong analytical and technical skills.
- Clear written and verbal communication skills.
- Strong execution skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Ability to adapt and work in agile environments with various stakeholders.
Don’t let confidence gaps hold you back from applying.
What we offer:
As a growth-oriented company, our benefits are designed to help you be unstoppable in your mission. Whether it’s advancing your career, supporting your family, caring for the planet, or personal fulfillment:
- Growth: Learning days, a learning allowance, leadership programs, Clifton Strengths workshops, digital learning, and biannual company-wide learning weeks.
- Wellbeing: Fitness initiatives, seasonal programs (flu shots, massages, skin checks, wellness classes), additional “Me Days,” and access to holistic EAP coaching.
- Lifestyle: Flexible working options, top-tier office facilities, remote/travel work options, additional leave purchases, and up to 18 weeks paid parental leave.
- Impact: Join a business that is carbon neutral, with volunteer days, a partnership with Kiva, and various employee resource groups.
Why Prospa?
We’re proud to be a certified Great Place to Work and recognized as a Best Workplace for Women, Best Workplace in Technology, and Best Workplace in Australia. We embrace diversity and ideas, fostering a collaborative, inclusive, and respectful environment that celebrates your authentic self.
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